Customer Success Representative
Customer Success Representative
Posted on :
28-04-2025
Employer Active
1 Vacancy
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Job Description
Requirements:
- Bachelors degree in Business Marketing Communications or a related field.
- 12 years of experience in customer success account management sales or a related field.
- Strong communication and interpersonal skills.
- High emotional intelligence with a customerfirst mindset.
- Good problemsolving and conflictresolution abilities.
- Techsavvy and quick to learn new tools and software.
- Ability to manage multiple tasks and prioritize effectively.
Responsibilities:
- Serve as the main point of contact for assigned customers ensuring satisfaction and retention.
- Assist customers with onboarding training and technical support inquiries.
- Monitor customer activity adoption and feedback to identify risks and opportunities.
- Handle customer issues promptly and collaborate with internal teams for resolution.
- Maintain detailed records of customer interactions and updates.
- Support in improving customer service processes and suggesting enhancements.
- Collaborate with sales marketing and product teams to drive customer success initiatives.
Employment Type
Full Time
Key Skills
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