Customer Care with a Booking Corporation
Customer Care with a Booking Corporation
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Job Description
Customer Care with a Booking Corporation (Icelandic Language)
Office Location is Moll de Barcelona 26 Ciutat Vella 08039 Barcelona Spain
Salary is EUR 20000 per year gross with bonuses
Join Our Team as a Customer Support Advisor Icelandic Speaker
Are you an empathetic person who loves solving problems connecting with others and working in a teamoriented environment If so this opportunity could be a perfect fit for you!
Your Role:
As a Customer Support Advisor for a renowned travel company youll be the bridge between global travelers and accommodation providers. Your main goal will be to ensure every customer receives outstanding support and clear helpful guidance.
Youll handle customer inquiries through phone and email offering assistance with services payments and technical details while following established processes.
What Were Looking For:
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Proficiency in Icelandic (C2 level) and strong English skills
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Excellent communication abilities both written and spoken
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Comfortable using Office 365 CRM systems and internal platforms
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A natural problemsolver with a cando attitude
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A positive resilient mindset when navigating customer challenges
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Goaloriented and adaptable to changing priorities
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Interest or experience in travel and accommodation platforms
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Previous experience in customer service or contact centers is a plus
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Able to work from both the office and home (within 100km of the office)
What Youll Get:
Contract Details:
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38.5 hours/week (Monday to Sunday)
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Available shift: 15:0023:00
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Temporary contract
Perks & Benefits:
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Feel Good program: Spanish lessons quizzes team activities like beach volleyball and skating
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Private health insurance available with a permanent contract
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Flexible remuneration options (e.g. nursery school transport) after probation
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Work in a multicultural international environment
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Modern accessible office space near Westfield Glries
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Free daily coffee and fresh fruit weekly
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Be part of a dynamic team with plenty of room for learning and career growth
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3 weeks of initial training plus ongoing personal coaching
Employment Type
Full Time
