Operational Service Support
Operational Service Support
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Job Description
Operational Service Support
Salary
This role is great for someone who is well organised and customer focused to join the Demand and Service Team within Aviva Home Claims.
A bit about the job
In the service team you will be making sure that our customers are serviced as efficiently as possible by making sure our people are in the right places at the right times.
On a daily basis you will take the lead on our telephony service understanding incoming call demand vs available resource and helping the Personal Lines Claims Operation to make on the day resourcing decisions.
A strong data analyst you will use Qlik and Scheduling systems to analyse trends and service performance and share this insight with the Claims Leadership team.
A good team player you will manage team members shifts patterns and rotations to ensure we are available to meet our customers demand as well as adherence and holiday in line with business requirements.
Skills and experience were looking for:
Time Management: able to plan own time productively and efficiently and manage multiple priorities.
Communication: good communication skills able to adapt communication styles depending on the audience.
Analyst: able to analyse data sets and use this analysis to provide insight and support to key stakeholders and to make good decisions.
Right First Time: Excellent attention to detail takes personal pride and ownership in getting things accurate and learns from any mistakes.
Experience in using some or all of the following systems is desirable (although not essential as training can be provided): Verint scheduling system Qlik Five 9/Clearview telephony system Microsoft Excel
What youll get for this role:
Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary between 26000 and 28000 (depending on location skills experience and qualifications)
Bonus opportunity 6 of annual salary Actual amount depends on your performance and Avivas.
Generous pension scheme Aviva will contribute up to 14 depending on what you put in.
25 days/29 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
Make your money go further Up to 40 discount on Aviva products and other retailer discounts
Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carers leave
Flexible benefits to suit you including sustainability options such as cycle to work
Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50 of their time in our offices every week combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please email
Employment Type
Full Time
