Financial Counselor
Financial Counselor
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Job Description
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technologyenabled revenue cycle management solutions for health systems including hospitals and affiliated physician groups. They offer endtoend revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo we know they will be the difference!
O.N.E Purpose:
Customer Obsession:Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence:Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
CAREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
This position pays between $16.00 $17.45/hr based on experience
The Opportunity:
The Financial Counselor (FC) role is responsible for the review of benefits and collection of bedded patient (inpatient observation or bedded outpatient) liability inclusive of previous balances throughout Ensemble Health Partners. Additionally this position includes conducts essential reporting and auditing and has a comprehensive understanding of the clients financial assistance (FA) policy to offer the FA application explain its contents and answer any questions. The FC is responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. The FC will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities:
Responsible for obtaining patient insurance and financial information to determine estimates and collect on estimated patient liabilities (including copays deductibles coinsurance and past due/outstanding balances after financial assistance has been applied) and meeting assigned daily point of service (POS) collection goals.
Carry out notifications to recently discharged (within 7 days) bedded patients that did not pay estimated liabilities including attempts within account notations.
Partner in daily cashiering responsibilities as assigned by client including but not limited to daily cash reconciliation and daily deposit functions.
Responsible for flatrate contracts bundled services and all applicable selfpay options.
Facilitate internal and external communication with key stakeholders on case statuses and escalations.
Collaborate with Case Management and/or Utilization Management regarding regulatory form completion including but not limited to Hospital Inpatient Notices of NonCoverage (HINNs) Lifetime Reserve Day (LTR) declinations etc.
Responsible for running monitoring and working on the missed collection opportunities report for potential process improvements and followup making at least three documented attempts each day to visit or contact patients when listed in an inpatient status.
Maintain Client and/or Ensemblespecific work queues as applicable to the FC role including unbilled edits.
Completes various followup reports as assigned including but not limited to accounts requiring nextday verification and denial root cause analysis.
Manage communications with patients that are unable to make payments while inhouse.
Ensure completion of all required registrationrelated consents/forms at or after patient admission.
Develop and submit CFO escalations of uncollected estimated liabilities in compliance with existing financial clearance policies.
Assists eligibility specialists in the verification of insurance information such as: Medicaid and charity processing complete payor searches for secondary coverages query coverage for selfpay patients and provide coordination of benefits education.
Work daily queues to complete update and clear any unbilled accounts as needed and assigned.
Experience We Love:
1 3 years of customer service experience
Required Qualifications:
High School Diploma/GED Required
CRCR Required within 9 months of hire
Other Preferred Knowledge Skills and Abilities
Have a basic understanding of the following based on prior work:
Medicare & Medicaid benefits
Labor & Delivery benefits
Understanding and explaining EOBs
Grants and research
Black Lung qualification
COBRA benefits
Healthcare Sharing Ministry coverages
Billing and backend processes
Defense Enrollment Eligibility Reporting Systems (DEERS) process
Join an awardwinning company
Fivetime winner of Best in KLAS 202025
Black Book Researchs Top Revenue Cycle Management Outsourcing Solution
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle
Leader in Everest Groups RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance
Energage Top Workplaces USA
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified
Innovation
WorkLife Flexibility
Leadership
Purpose Values
Bottom line we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits We offer a comprehensive benefits package designed to support the physical emotional and financial health of you and your family including healthcare time off retirement and wellbeing programs.
- Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first last and always. Our culture is rooted in collaboration growth and innovation.
- Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race color sex sexual orientation gender gender identity religion national origin age disability military or veteran status genetic information or any other basis protected by applicable federal state or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process please contact .
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many jobrelated factors including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range.
EEOC Know Your Rights
FMLA Rights English
Employment Type
Full-Time
