Public Safety Information Technology Applications Manager

JOB OPENING

CITY OF FARMINGTON

JOB POSITION #49Public Safety Information Technology Applications Manager

NUMBER OF VACANCIES: 1

DEPARTMENT: Information Technology

PAY CLASS: O Exempt

SALARY RANGE: $66220 $102978 / Annually

WORK LOCATION: City Hall / IT

TYPE OF POSITION: Regular FullTime

DAYS WORKED: MondayFriday

HOURS WORKED: 8:00 am 5:00 pm

APPLICATIONS WILL BE RECEIVED THROUGH: Open Until Filled

Resumes submitted without a City of Farmington application will not be considered in our job selection process.

JOB DUTIES

ESSENTIAL DUTIES:

Under general supervision of the Chief Information Officer (CIO) or Deputy CIO The Public Safety Information Technology Applications Manager performs a variety of administrative and advanced technical support functions ranging from physical and virtual client computing application and serverbased system support within the Application Services Division. This position ensure that projects are completed on time and within budget and that they comply with agreements and regulations. This position may also coordinate teams of experts to collect data and provide technical assistance. This position works closely with the Information Technology Operations Manager Public Safety Information Systems Team and Police Department Administration Team.

Duties may include but are not limited to the following:

• Provides daytoday advanced production and ongoing Public Safety support for applications hardware video equipment and projects including issue identification analysis troubleshooting testing documentation and user administration.
• Monitors critical department applications to maintain operational status and identify and address any security issues.
• Develops implements and streamlines business process and procedural requirements.
• Serves as the subject matter expert in emergency communications systems.
• Serves as department/division project manager to enterprise Public Safety Departments for application and infrastructure projects.
• Assists in the development of technology requests and developing the departments technology strategic plan including providing feasibility analysis and budgetary input.
• Performs project management duties relating to applications upgrades and new applications implementation.
• This position plans tests and implements software installations and upgrades to ensure applications meet user needs.
• Provides technical support of any critical system change upgrade or migration and implementation.
• Assists in maintaining Public Safety Applications and crime analysis software.; installs and configures software packages; may trains users on use of hardware equipment.
• Develops and maintains documentation related to application architecture interface programs quality assurance testing for applications.
• Works with San Juan Communication Authority in support with public safety applications.
• Conducting all job functions with an awareness of security technologies and best practices making recommendations and implementing security measures to protect City data and assets.
• Performs minor Microsoft SQL DB2 Queries JavaScript Visual Basic and report writing duties as required.

Some of the various applications that is supported by this position may include Tyler Technologies New World Central Square Naviline ESRI ArcGIS Qsys Video Systems Axon Fusus and Camera Soltuions Mortoralla WatchGuard Solutions Pace Scheduler and Peregrine Law Enforcement.

Operates a motor vehicle in order to service computers and provide assistance to users at various locations throughout the City of Farmington and San Juan County.

Using excellent customer service skills establishes and maintains effective working relationships with other employees officials and all members of the general public.

Attendance at work is an essential function of this position. Must carry City issued cell phone or obtain city stipend.

NONESSENTIAL DUTIES:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position.

QUALIFICATIONS

This position is subject to the City of Farmingtons Drug and Alcohol Free Workplace Policy which includes: preemployment testing postaccident testing reasonable suspicion testing return to duty testing and followup testing.

Graduation from an accredited fouryear college or university with a degree in information technology computer engineering computer science or related field preferred and three years experience with client based operating systems such as Windows Operation Systems database programming client/server programming and video equipment; or any equivalent combination of education and experience.

Present a positive public image and maintain effective working relationships with other City employees vendors and the public; maintain a professional demeanor during stressful situations.

Valid drivers license with acceptable driving record for past three years.

Ability to learn to install and operate a variety of software programs; ability to maintain existing software programs and computer systems; ability to troubleshoot common hardware and software problems; thorough knowledge of Windows. Working knowledge of installations and configurations in at least the following: Microsoft Office suite hardware and software.

Ability to meet project deadlines.

Working knowledge of wire wiring devices surge protectors and all necessary hardware to complete necessary installation. Knowledge of printer installation and configuration.

Ability to establish and maintain effective working relationships with supervisors and coworkers; ability to communicate effectively verbally and in writing.

Excellent written and oral communication skills to interface effectively with all users.

Ability to work effectively with other departments and outside vendors.

TOOLS AND EQUIPMENT USED:

Phone printer computer (desktop and laptop) video equipment cell phone tablet and motor vehicles. Ability to operate computers operating system software and hardware.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to sit talk or hear and use hands to finger handle or feel objects tools or controls. The employee is occasionally required to stand climb kneel walk talk or hear and reach with hands and arms.

The employee must frequently lift and/or move up to 25 pounds and occasionally lift 25 to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Frequent stooping kneeling and bending are required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee sometimes works near moving mechanical parts and is frequently exposed to rays from video display terminals.

The noise level in the work environment is moderate and approximates that of a standard business office with equipment running.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER M/F/D/V

Required Experience:

Manager