Program Manager
Program Manager
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Job Description
Job Title: Program Manager Behavioral Health Housing
Location: Las Vegas Nevada
Reports To: Vice President of Operations
Job Summary:
The Program Manager is responsible for overseeing the daytoday operations of the behavioral
health and housing program ensuring the programs effectiveness safety and efficiency. This
position is integral to maintaining high standards of client care safety and operational
excellence. The Program Manager will work closely with a multidisciplinary team including
housing staff case managers and senior leadership to support the achievement of client
satisfaction successful outcomes and continuous improvement. The role requires strong
leadership skills a commitment to providing highquality services and the ability to manage
both programmatic and staffrelated concerns.
Key Responsibilities:
1. DaytoDay Operations Management:
Oversee the daily operations of the housing program to ensure alignment with
organizational goals and client needs.
Manage and coordinate staff activities ensuring proper resources training and support
for housing staff and case managers.
Implement policies procedures and protocols that ensure efficient program delivery and
compliance with regulatory standards.
2. Staff Supervision and Development:
Hiring and Training newly onboarded staff within the program.
Supervise housing staff and case managers providing guidance staffing schedules
training and performance management.
Monitoring employee performance and work in tandem with Human Resources to
resolve employee issues and disputes within the program.
Foster a collaborative and supportive team environment.
Conduct regular performance evaluations and provide ongoing feedback to staff.
3. Client Satisfaction and Outcomes:
Ensure that clients receive highquality care and services aligned with their behavioral
health and housing needs.
Track client progress and support staff in achieving positive outcomes in housing
retention mental health stability and overall wellbeing.
Develop strategies for continuous improvement and address any client concerns related
to housing and services.
4. Safety and Compliance:
Ensure the safety and wellbeing of all clients within the housing program.
Monitor compliance with all safety protocols local regulations and organizational
policies.
Lead safety audits and address any risk management issues promptly.
5. Data Collection Documentation and Reporting:
Oversee data collection efforts to track client outcomes service utilization and program
performance.
Ensure that all housing and case management staff accurately complete and submit
required documentation in a timely manner including case notes assessments care
(treatment) plans and other necessary records.
Oversee the timely entry of documentation into electronic health record systems (EHR)
to maintain uptodate and accurate client records.
Collaborate with the Director of Program Development to analyze data to identify trends
assess program efficacy and implement programmatic improvements.
6. Collaboration with Leadership Team:
Work closely with the Director of Housing Vice President of Operations Executive
Clinical Director and Director of Program Development to ensure the program meets
organizational goals and client needs.
Participate in meetings with senior leadership to discuss program performance budget
and strategic direction.
Provide recommendations for program expansion changes and improvements based
on data and feedback.
7. Budget and Resource Management:
Assist in managing the program budget ensuring resources are allocated efficiently and
costeffectively.
Ensure that staffing levels and program resources align with client needs and
organizational priorities.
8. Community and Stakeholder Engagement:
Maintain strong relationships with external partners including local landlords or
programs behavioral health organizations and other community stakeholders.
Qualifications:
Education:
Bachelors degree in Social Work Psychology or a related field (required).
Experience:
Minimum of 3 years of experience in program management preferably in behavioral
health housing or a related field (preferred).
Demonstrated experience supervising staff and managing teams.
Strong knowledge of housing regulations and program compliance standards.
Experience with data collection reporting and outcome measurement.
Experience with electronic health records (EHR) systems and ensuring staff adherence
to documentation standards.
Skills and Abilities:
Strong leadership communication and interpersonal skills.
Ability to work collaboratively within a multidisciplinary team.
Proficiency in Google Suite and Electronic Health Records Systems.
Ability to manage multiple tasks and priorities in a fastpaced environment.
Problemsolving skills and a proactive approach to addressing challenges.
Knowledge of traumainformed care best practices in housingfirst approaches and
personcentered care.
Work Conditions:
Fulltime.
Flexibility required including occasional evening and weekend hours as needed.
Occasional travel required for site visits meetings and external engagement.
Must be able to pass a drug and background check.
Required Experience:
Manager
Employment Type
Full-Time
