Computer Technician I

Title:Computer Technician I

Number of Positions:1

Position #:600190

Pay Rate:$33060.00 $40310.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay all related work experience must be listed on the application.

Classification: 3 On campus

Type of Appointment:FullTime

Department:Information Technology

Required Documents Needed to Upload at Time of Application:

• Resume
• Three professional references (See below)

Reference check requirements:

• Nonsupervisory roles: three 3 current or former supervisors
• Personal references (friends coworkers clergy customers relatives) are not considered acceptable references

Position Summary:Provide support for installation configuration maintenance and repair of all IT equipment such as but not limited to: Computers Printers Scanners etc. and for related software. Consult and assist faculty and staff in determining appropriate hardware and software needs. Develop and maintain documentation for procedures records and inventory. Maintain security and server performance for systems within the PSTCC Network. Be prepared to support PSTCC faculty staff and students at any PSTCC campus.

Essential Functions:

40 Installation configuration and maintenance of computer and networking hardware for the responsible departments academic labs academic offices and administrative offices.

25 Install configure and maintain all computer software and hardware create and maintain command procedures using appropriate procedures.

15 Assist and consult with technicians in other departments in replacing and upgrading software and hardware in computer labs academic offices and administrative offices.

10 Develop and maintain appropriate documentation including installation and maintenance procedures; maintain records such as software and hardware inventory operation and maintenance records.

5 Work with management and other technicians to ensure existing and future networked labs and remote branches are appropriately configured.

5 Consult with supervisor regarding administrative procedures and NTS department policy. Advise supervisor about potential conflicts of operational procedures and / or problems pertaining to technical issues in the assigned departments.

Note: The College reserves the right to change or reassign job duties or combine positions at any time.

Required Experience: A minimum of one year jobrelated experience dealing with computers and computer systems hardware and software applications and installations and other electronics such as printers scanners and faxes OR completion of one year of academic studies in the area of IT (networking programming etc)

Preferred Experience:

Skills/Abilities:

• Demonstrated ability to perform Installation configuration and maintenance of computer and networking hardware
• Demonstrated ability to install configure and maintain computer software
• Demonstrated ability to work with peer technicians to support a large organization
• Demonstrated ability to maintain appropriate documentation including installation and maintenance procedures
• Demonstrated ability to multitask and work independently
• Demonstrated ability to analyze and solve problems
• Excellent communication skills
• Excellent organization skills
• Able to engage in the Colleges mission and values

Physical Demands:

The physical demands of this position include lifting of furniture computers monitors and printers. This job requires the ability to work in confined spaces and be able to bend and reach equipment under desks tables shelves and in closets.

The technician must be able to hear audible codes generated by computers and other networking equipment. The technician must be able to hear instructions by hand held radio communications and by telephone. This position requires the ability to quickly scan and read large amounts of information displayed on a computer screen and in hardware and software manuals. Also must be able to read serials numbers and other information in poorly illuminated locations.

Hazards: There is a lot of exposure to lifting on a regular basis. Some printers and other equipment require more than one person to lift. A person doing this job will most definitely suffer some degradation of vision due long hours of staring at computer screens.

Fulltime Employment Benefits:

Insurance Options Health dental vision life short/longterm disability FSA/HSA Wellness Incentive Program if enrolled in health plan

Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/NonCredit Reimbursement Program

Employee Assistance Program

Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b

Employee Discount program with over 900companies

13 Paid Holidays/Year Includes paid days off the last week of December

Sick Leave Bank

Longevity Pay

Many opportunities for professional development

Special Instructions to Applicants:To be considered for a position at Pellissippi State you must create an online application. Your skills abilities qualifications and years of experience will be evaluated using only what is recorded on your application. Work experience that isnotlisted on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Parttime work experience is calculated at 50 of fulltime experience. Please note: to scan upload or attach documents a computer and scanner are available at the Hardin Valley Campus Educational Resources Center if needed.

Pellissippi State Community College does not discriminate on the basis of race color religion creed ethnicity or national origin sex sexual orientation gender identity/expression pregnancy disability age 40 status as a protected veteran genetic information or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns please contact George Underwood at or.

If you have any problems or questions please contact Human Resources at Pellissippi State Community Colleges Human Resource Office ator by email at.

If you are interested in this position click on the link to the left to apply.

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