Senior Technical Specialist AWS Trust and Safety
Senior Technical Specialist AWS Trust and Safety
Posted on :
28-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-04-2025
Job Description
Amazon Web Services (AWS) is growing rapidly and we are looking for a Senior Trust & Safety Technical Specialist to join our Trust & Safety Content team.
Our environment is fastpaced and requires someone who is flexible biased for action detailoriented holds high personal standards and is comfortable tracking multiple threads across many teams. This is an inherently crossfunctional role that requires close collaboration with multiple teams across the organization to develop scalable and sustainable solutions.
As a Senior Trust & Safety Technical Specialist youll engage with customers and complex Content abuse types (Including CSAM) providing SME (Subject Matter Expert) advice escalation support and deep dive analysis. You will use your expertise to identify continuous improvement opportunities program manage Enterprise offerings and leverage the Voice of the Customer to drive global strategic solutions. You will tackle the most impactful issues to drive scalable and longterm solutions that protect and mitigate abuse. You will facilitate cross functional stakeholder meetings with Policy Tooling AWS Enterprise teams including Technical Account managers (TAMs) and Solution Architects. As one of the most technically proficient members of the team you will also act in a mentor capacity whenever possible helping to ensure the continued growth and success of the AWS Trust and Safety team.
Key job responsibilities
You will work with internal and external stakeholders to investigate and resolve abuse incidents across multiple services for AWS.
Investigate escalated content abuse issues (which includes CSAM) and deep dive to identify the root cause of the problem.
You will occasionally work under high pressure in arising situations to identify a problem develop a solution and provide expertise on behalf of T&S for internal and external stakeholders.
Help to influence leadership decisions regarding company policy emerging trends and detection and response policies across customer segments for abuse issues.
Use best judgement and incorporate available data to look around corners and identify areas for opportunity w/r/t potential abuse issues.
Drive highimpact and highly crossfunctional initiatives while simultaneously tracking a set of smaller projects.
Drive project facilitation and goal setting for T&S improvement programs.
Evolve the team and mentor T&S to effectively mitigate large scale abuse events.
Lead incident/problem reviews and ad hoc analyses to identify gaps and influence system and process improvements.
A day in the life
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
About the team
AWS Trust & Safety (T&S) is a global team that helps protect against abusive use of AWS services while simultaneously working to build trust with AWSs customers partners and other stakeholders. T&S engages with a variety of stakeholders to understand cloud infrastructure related trust and safety issues develop fitforpurpose frameworks to assess and minimize risks for AWSs customers and develop guidelines and processes for responding to trust and safety issues. Our team members display a solid understanding of AWSs cloud infrastructure strong technical knowledge and the ability to exercise sound judgment on complex and timesensitive matters.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
4 years experience in a Trust and Safety or similar environment working with issues related to online abuse.
2 years handling and investigating complex content abuse types such as CSAM and understanding of NCMEC escalation processes.
Good technical knowledge and understanding of Internet security concepts and vulnerabilities.
Advanced experience with MS Excel including functions and formulas.
SQL and/or other relational database experience.
Program management experience with ability to successfully balance multiple projects.
A drive to dig into the details of a system or process to solve customer problems.
Strong application of data analytical techniques to draw insights from datasets.
Working knowledge of cloudbased compute and storage concepts
Lean Six Sigma/AWS Cloud Practitioner Certification or other project management certification .
Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our environment is fastpaced and requires someone who is flexible biased for action detailoriented holds high personal standards and is comfortable tracking multiple threads across many teams. This is an inherently crossfunctional role that requires close collaboration with multiple teams across the organization to develop scalable and sustainable solutions.
As a Senior Trust & Safety Technical Specialist youll engage with customers and complex Content abuse types (Including CSAM) providing SME (Subject Matter Expert) advice escalation support and deep dive analysis. You will use your expertise to identify continuous improvement opportunities program manage Enterprise offerings and leverage the Voice of the Customer to drive global strategic solutions. You will tackle the most impactful issues to drive scalable and longterm solutions that protect and mitigate abuse. You will facilitate cross functional stakeholder meetings with Policy Tooling AWS Enterprise teams including Technical Account managers (TAMs) and Solution Architects. As one of the most technically proficient members of the team you will also act in a mentor capacity whenever possible helping to ensure the continued growth and success of the AWS Trust and Safety team.
Key job responsibilities
You will work with internal and external stakeholders to investigate and resolve abuse incidents across multiple services for AWS.
Investigate escalated content abuse issues (which includes CSAM) and deep dive to identify the root cause of the problem.
You will occasionally work under high pressure in arising situations to identify a problem develop a solution and provide expertise on behalf of T&S for internal and external stakeholders.
Help to influence leadership decisions regarding company policy emerging trends and detection and response policies across customer segments for abuse issues.
Use best judgement and incorporate available data to look around corners and identify areas for opportunity w/r/t potential abuse issues.
Drive highimpact and highly crossfunctional initiatives while simultaneously tracking a set of smaller projects.
Drive project facilitation and goal setting for T&S improvement programs.
Evolve the team and mentor T&S to effectively mitigate large scale abuse events.
Lead incident/problem reviews and ad hoc analyses to identify gaps and influence system and process improvements.
A day in the life
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
About the team
AWS Trust & Safety (T&S) is a global team that helps protect against abusive use of AWS services while simultaneously working to build trust with AWSs customers partners and other stakeholders. T&S engages with a variety of stakeholders to understand cloud infrastructure related trust and safety issues develop fitforpurpose frameworks to assess and minimize risks for AWSs customers and develop guidelines and processes for responding to trust and safety issues. Our team members display a solid understanding of AWSs cloud infrastructure strong technical knowledge and the ability to exercise sound judgment on complex and timesensitive matters.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
4 years experience in a Trust and Safety or similar environment working with issues related to online abuse.
2 years handling and investigating complex content abuse types such as CSAM and understanding of NCMEC escalation processes.
Good technical knowledge and understanding of Internet security concepts and vulnerabilities.
Advanced experience with MS Excel including functions and formulas.
SQL and/or other relational database experience.
Program management experience with ability to successfully balance multiple projects.
A drive to dig into the details of a system or process to solve customer problems.
Strong application of data analytical techniques to draw insights from datasets.
Working knowledge of cloudbased compute and storage concepts
Lean Six Sigma/AWS Cloud Practitioner Certification or other project management certification .
Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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