SAS Operations Automation Lead SAS T3PO

Were looking for a customerobsessed operations and automation expert to lead the team responsible for SAS process improvement offshoring strategy and automation efforts. This person will report to the head of Tech Productivity and Project Portfolio Office (T3PO) and lead a team that drives organizational productivity improvements through process improvement offshoring and automation:

Process improvement: This leader will oversee a portfolio of nontech initiatives to standardize and streamline how SAS operates through our PMO & Governance functions. This includes mechanisms to measure benchmark and track productivity impact of such initiatives as well as executing interim manual solutions until they can be offshored and/or automated.
Offshoring: This person will own SAS overall partnership with the offshore Indiabased RBS team. Given strategic inputs from SAS business leaders and domain owners this person will be responsible for setting the operational vision establishing prioritization of efforts and ensuring highquality delivery from the RBS team. This includes mechanisms to monitor and report on operational volume quality risks and opportunities.
Automation: This person will direct and prioritize automation efforts that are executed and delivered by the RBS ARTS team with a long term perspective of building these functions directly into AM tooling like Account Management Central (AMC).

As an example this team may identify common but inconsistent Account Manager actions to manually pull data and consolidate in a report to share with their sellers. This team would first standardize the process of pulling data and generating the report then offshore the manual actions to RBS and then automate report generation and ultimately provide requirements to tech teams to build such capability directly into AM tools.

This individual will need guide the team to evolve/create processes that are exemplary in terms of customer value robustness stability scalability and costeffectiveness and be able to proactively identify and resolve process people and technology gaps and opportunities by applying program management best practices. They will need to understand automation techniques and capabilities thinking big in the art of what is possible. They will need to have strong stakeholder management and an understanding of operational principles. Most importantly they will need to be a people leader and mentor to drive clarity of vision and speed of development via twoway door decisions in a highly ambiguous environment.

Key job responsibilities
Be the single threaded leader for the RBS relationship responsible for resource planning overall quality of service delivery and escalations.
Lead a highfunctioning team that moves quickly to address immediate operational challenges while thinking long term and continuously improving to eliminate waste and manual processes.
Own all mechanisms to track and report on operational workstreams and progress (e.g. xBRs flashes etc.
Work with leadership to drive endtoend initiatives to continuously improve the overall AM experience and their ability to strategically serve their sellers.
Work cross functionally to identify and build best practices and process improvements while also supporting new strategic initiatives and business opportunities for the broader organization.
Work with leaders to align on prioritization of work given finite resources and be able to adapt and pivot quickly where opportunities arise or the business focus shifts.

7 years of team management experience
Bachelors degree
4 years of managing teams experience
Knowledge of Microsoft Excel (macros pivots lookups) at an advanced level

Experience implementing repeatable processes and driving automation or standardization
Experience working cross functionally with tech and nontech teams
MBA
Experience defining program requirements and using data and metrics to determine improvements
Experience with SQL Python and similar methods of enabling automation solutions

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136200/year in our lowest geographic market up to $225200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.