Sales Support
Sales Support
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Salary Not Disclosed
1 Vacancy
Job Description
Lets Write Africas Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings Property and Casualty Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
ROLE DETAILS
Role Overview
This role provides immediate response to operational requirements in a sales administrative environment in accordance with SLA parameters. The incumbent is individually accountable for achieving results through own efforts.
Key Result Areas
Documentation Processing
- Executes routine administration procedures to ensure immediate operational excellence in response to requests.
- Provides a service to customers (sales consultants).
- Responds to requests within SLA.
- Delivery incorporates some of the units functions i.e.: verify quality assurance and checking.
- Delivers on daily production standards.
- Uses standard administrative techniques to coordinate and check own and peers work.
Personal Effectiveness
- Accountable for service delivery through own efforts within SLA.
- Individually accountable for managing own time tasks and output quality.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal and team results.
- Accepts and lives the company values.
Quality Assurance
- Performs quality checks on own and teams work.
- Adheres to service and quality standards.
Role Requirements: Skills Qualifications and Experience
Matric.
Post matric qualification will be advantageous.
Strong Excel skills.
Experience in supporting a sales team.
Employee benefits experience.
Attention to detail.
Team player.
Take accountability for own work.
Provides administrative services for the sales and distribution function. Generates sales forecasts cost budgets depletion reports product allocations and other administrative reports.Responsibilities
Sales Opportunities Creation
Identify potential customers by obtaining information referrals and recommendations from existing customers.
Document Preparation
Prepare moderately complex documents using a variety of applications for technology devices such as standard office software. Also responsible for gathering and summarizing data for reports.
Receiving Visitors
Receive visitors and respond accurately and promptly to a broad range of questions and issues raised.
Business Meetings/Events Arrangement
Schedule appointments make arrangements for meetings and conferences and organize travel plans following instructions to ensure more senior colleagues or a senior executive make the best use of their time.
Product/Service Information
Provide advanced product/service information and respond to basic customer questions about the product/service.
Administration
Produce update and provide best practice support on Microsoft documents databases and other departmental systems. Tasks may include purchasing materials entering budgetary information and recording time and expenses.
Operational Compliance
Develop working knowledge of the organizations policies and procedures and of regulatory codes and codes of conduct relevant to own work adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
Building Trust Calendar Coordination Computer Literacy Concierge Services Customer Service Customer Service Operations Desktop Publishing (DTP) Direct Selling Oral Communications Policies & Procedures Professional Presentation Sales Closing Techniques Sales Data Management Service to Sales UpsellingCompetencies
Communicates EffectivelyCustomer FocusEnsures AccountabilityInterpersonal SavvyManages ComplexityTech SavvyEducation
NQF Level 4 Grade 12 School leaving Certificate National or Occupational Certificate or equivalent (Required) NQF Level 6 Diploma Advance or Occupational Certificate or equivalentClosing Date
05 May 2025 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Employment Type
Full-Time
