Support Engineering Technical Manager
Support Engineering Technical Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 120700 - 163300
1 Vacancy
Job Description
Company:
The Boeing CompanyBoeing Commercial Airplanes (BCA) Integrated Data Systems is seeking a highly motivated Support Engineering Technical Manager (Level K) to lead our dynamic team in Seal Beach CA.
Position Overview:
As the leader of the Visual Media and Technical Services Team you will manage and guide a group dedicated to supporting and enhancing Maintenance Engineering computing applications utilized by both engineers and customers. This team plays a crucial role in upholding Boeings security initiatives and requirements while ensuring compliance with Boeing IT standards for all new developments. Additionally the team oversees the creation of graphics for all maintenance documents produced by the Maintenance Engineering (ME) organization.
Through professionalism and expertise the team consistently seeks to implement costsaving strategies and reduce turnaround times by effectively managing priorities and schedules all while delivering the highest quality illustrations for our internal and external customers. Join us in shaping the future of aviation by leading a team dedicated to innovation and operational efficiency.
Position Responsibilities (including but not limited to):
Manages employees perform technical or specialist activities within Product Support.
Develops and executes project and process plans implements policies and procedures and sets operational goals.
Acquires resources for projects and processes provides technical management of suppliers and leads process improvements.
Develops and maintains relationships and partnerships with customers stakeholders peers partners and direct reports.
Provides oversight and approval of technical approaches products and processes.
Manages develops and motivates employees.
Leads and manages a team of technical support engineers across multiple disciplines.
Sets team goals monitors performance and provides coaching and development opportunities.
Oversees daily support operations ensuring customer issues are resolved quickly and effectively.
Maintains service levels and improves support processes to drive team efficiency and customer satisfaction.
Works closely with engineering IT and product teams to address recurring issues and improve products and services.
Monitors support trends tracks team performance and reports on key metrics to leadership.
Ensures the support team uses effective tools and automation to streamline workflows and reduce resolution times.
Manages staffing and resource planning to meet current and future support needs.
Ensures compliance with internal policies and industry regulations including data privacy and security standards.
Maintains and improves documentation and knowledge bases to support internal training and customer selfservice.
Work Authorization:
This position is expected to be 100 onsite. The selected candidate will be required to work onsite at Seal Beach CA.
BasicQualifications (Required Skills/Experience):
Bachelors Degree or higher
3 years of experience with aerospace products and/ or product support
3 years of experience with engineering management or technical management
3 years of experience with developing and maintaining relationships and partnerships with customers stakeholders peers and partners
Preferred Qualifications (Desired Skills/Experience):
3 years of experience in functioning in a crossfunctional environment
3 years of experience with Microsoft Office Products like Outlook PowerPoint Excel and Word
Strong natural leadership style that motivates and inspires excellence and innovation
Gains others trust by demonstrating openness and honesty behaving consistently and acting in accordance with moral ethical professional and organizational guidelines
Proactively and quickly makes sense of complex issues; responds effectively to ambiguous situations; clearly communicates complicated information
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Union:
This is not a unionrepresented position.
Pay and Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bar
gaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary Pay Range:
$120700 $163300
Language Requirements:
Not ApplicableEducation:
Bachelors Degree or EquivalentRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Manager
Employment Type
Full-Time
