Field Service Supervisor
Field Service Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
Customer Contact:
- Take field service customer calls
- Seek approval from customer on additional work request details
- Collaboration on invoice disputes service call details and additional segments
- Service Call Labor Management
- Open service calls and segments
- Order parts on service calls as appropriate
- Dispatch Field Service Technicians
- Approve employee time (in Workday or D365
- Monitor service calls to ensure estimates are met
- Troubleshoot parts availability issues
- Manage field truck utilization
Safety and Contamination Control:
- Complete incident reports as needed
- Field Service Truck inspections (daily weekly monthly) for safety and contamination control
- Conduct regular site visits to ensure all appropriate PPE is used and all safety standards (i.e. lockout/tagout JAS and monthly safety inspections) are followed
- Work with employees to create a safety accountability plan as needed
- Hold regular safety meetings
After Hours:
- Provide afterhours support to customers
Technical Subject Matter Expert:
- Provide input on what parts should be inventoried at the branch
- Stay up to date on new equipment/products and technical hot topics
Training and Coaching
- Answer technician questions about specific service calls and segments
- Conduct coaching and/or performance action conversations as needed
- Hold regular team meetings (updates safety trends/hot topics priorities etc.
- Monitor and enforce employee training completion
- Plan training for technicians based on the needs of the customers and the shops
- Build team moral through routine conversation team lunches trainings etc.
Staffing:
- Interview candidates
- Hire technicians
- Oversee the onboarding of new technicians
Employee Management:
- Complete annual employee performance reviews
- Maintain employee records in Workday (PTO Time terminations training etc.
- Stay up to date on company policies and HR memos
- Support employees career development
- Answer questions on company/job benefits or appropriately direct employees
- Work with HR for any necessary employee accommodation or leave situations
- Work with Workers Compensation for any restricted work accommodations
Qualifications:
- 2year technical degree strongly preferred; High school degree required
- 5 years of relevant diesel equipment knowledge strongly preferred
- 3 years in a lead or supervisory position preferred
- Good computer skills required (MS Office products)
- Strong communication customer service and organizational skills required
- Ability to problem solve and think creatively to take care of customers in the most efficient way required
- Committed to serving our customers
- Ability to hire build and support team of high performing Technicians
Minimum Physical Requirements:
- Lift/carry up to 10 lbs
- Standing walking using hands talking hearing stair climbing forward reaching bin lift fingering/grasping
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
SEE YOURSELF AT ZIEGLER
Founded in 1914 Ziegler is a thirdgeneration familyowned CAT dealer with over 2400 employees across 30 locations in Minnesota Iowa and northern Missouri. Since day one Ziegler has had the same philosophy if the customer is successful then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits work/life balance and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!
The total compensation (base plus incentive) for this position is
$0.00 to $0.00Starting wage is dependent on skills experience and education. Along with competitive pay full time positions are benefits eligible which includes:
Health Dental Vision and Life Insurance
15 days of PTO your first year accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account) Ziegler contributes up to $1000 taxfree each year
ShortTerm and LongTerm Disability Insurance FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
At Ziegler Inc. were committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Manager
Employment Type
Full-Time
