Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Role
Braden Business Systems is seeking a friendly detailoriented Customer Service Representative to join our inoffice team at our Fishers IN headquarters. As the first point of contact for many of our customers this role plays a vital part in ensuring exceptional client experiences by handling service requests processing equipment usage data and answering customer questions regarding service contracts and billing.
This position thrives in a fastpaced environment and requires someone who can juggle multiple responsibilities while maintaining professionalism and a positive attitude. The ideal candidate is a strong communicator highly organized and motivated by a commitment to excellent customer service.
Key Responsibilities
- Respond promptly and professionally to a high volume of incoming phone calls.
- Enter customer orders and log service requests accurately using internal CRM and data entry tools.
- Track and update service tickets to ensure timely resolutions.
- Assist with customer billing processes including usage tracking and service contract invoicing.
- Address customer inquiries regarding account details service contracts and billing with clarity and empathy.
- Collaborate closely with internal departments to resolve issues and deliver a seamless customer experience.
- Operate independently and as part of a team in a dynamic office setting.
Qualifications & Skills
- Previous experience in a customer service or call center role preferably in a highvolume environment.
- Proficiency in Microsoft Office Suite (Outlook Excel Word) and familiarity with CRM platforms.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational ability.
- Positive teamfirst attitude with a focus on problemsolving and followthrough.
- Reliable punctual and capable of managing time efficiently.
- Ability to remain calm under pressure and juggle multiple priorities.
What We Offer
- Collaborative and welcoming team culture
- Onthejob training and mentorship
- Competitive compensation and benefits
- Opportunity for growth within a stable and thriving company
- A chance to contribute to a customerfirst organization that values integrity and professionalism
Interested in making a difference for our customers every day
Apply now to join Braden as a fulltime Customer Service Representative. Submit your resume to or apply directly via LinkedIn or Indeed.
Required Experience:
Unclear Seniority
Employment Type
Full Time
