Resident Services Coordinator
Resident Services Coordinator
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Job Description
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutionalquality rental housing logistics and life sciences sectors. Headquartered in Charleston South Carolina Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America Europe South America and the AsiaPacific region. Greystar is the largest operator of apartments in the United States manages more thanunits/beds globally and has a robust institutional investment management platform comprised of more than $79 billion of assets under management including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of worldclass service in the rental residential real estate business. To learn more visit .
JOB DESCRIPTION SUMMARY
This role is based on site at our brand new luxury build to rent apartments in Melbourne. Our Concierge team are the heartbeat of our resident experience acting as the welcoming face of Greystar to our residents and fostering community connection. This role is responsible for organising coordinating and implementing resident services and programs and ensuring a premium lifestyle experience.This is a full time permanent role that works on a rotating roster to provide service to our residents and requires the flexibility to work on a weekend roster. For the right individual theres the opportunity to step into a team supervisory role and help lead our frontofhouse service to new heights.
JOB DESCRIPTION
Key responsibilities:
- Provide a warm and professional welcome to residents guests and visitors.
- Handle phone calls inquiries and service requests efficiently.
- Manage package deliveries guest suite bookings and elevator scheduling.
- Maintain the communitys appearance ensuring common areas meet high standards and liaising with maintenance team as required.
- Collaborating with the community team to organise resident events activities and community engagement programs.
- Maintain knowledge of local services amenities and vendors for resident convenience.
- Support administrative tasks leasing activities and database management.
- Address resident concerns promptly to enhance satisfaction and retention.
- Ensure compliance with company policies and housing regulations.
To be successful in this role you should have skills including:
- Demonstrated experience in a customer facing role such as hospitality real estate highly regarded but not essential
- A customerfocused servicedriven attitude with a friendly demeanor.
- Strong organizational and multitasking skills.
- Excellent communication skills (phone email and inperson).
- Ability to work a flexible schedule including weekends if required.
- CRM data management experience property management software (e.g. Yardi) is a plus.
- Compliance & Licensing Must hold a valid drivers license and have the ability to obtain a favourable National Criminal History Check and Working with Children check.
Feel like you might not meet every criteria but you would be a great fit for our team We will never know if you dont apply!
To find out more about us and working at Greystar click here: is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives.
We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Required Experience:
IC
Employment Type
Full-Time
