Concierge

Cardinal Bayis a missiondriven notforprofit senior living health care organization. We encourage our staff and residents to REACH for the stars! Our values focus on:

• Respect
• Excellence
• Appreciation
• Connection
• Honor

Our goal is to help residents to grow thrive and be contributors to community life. We do this by fostering relationships connections and a sense of belonging. YOU are an important part of creating such a full life!

We have an outstanding opportunity for a FullTime Conciergeto join our team atCarriage Inn Lake Jackson. The concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents families prospective residents guests and employees. You are also responsible for maintaining a secure environment for all residents and staff within the building and community grounds. The night/weekend concierge must be professional friendly focused detail oriented and promptly responsive to requests.

Benefits:

• Comprehensive coverage including health dental & vision with Cardinal Bay contributing over 50 of cost. Life insurance is covered 100 by Cardinal Bay
• Fulltime employees receive 2 weeks paid vacation for the first 4 years then it bumps up to 3 weeks. Use it let it roll or cash it in!
• Benefit from exclusive discounts on home auto and pet insurance.
• Perks @ Work offersdiscounts on electronics personal travel apparel home needs entertainmentfitness/nutrition & childcare costs!
• Access our Employee Assistance Program for confidential counseling on family work legal identity theft recovery mental health and everyday life!
• $300 per FT referral
• Advancement & crosstraining opportunities available at all 8 communities
• Plan for your future with our 401(k)retirement savings plan and matching contributions.
• Paid training program

Shifts:

• 12:00 a.m. 8:00 p.m.
• Tuesday Saturday
• Holiday shifts on rotation

Responsibilities:

• Remains alert throughout the shift to quickly respond to emergencies or requests for assistance.
• Monitors all incoming public traffic and assists with questions. Track incoming/outgoing residents and guests.
• Receives guests and others in a courteous polite and warm manner. Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public.
• Respond to the needs of residents families prospective residents vendors and visitors by providing immediate and courteous assistance.
• Locks and unlocks doors at designated times according to community protocol.
• Answer telephone and determine nature of call and relay information or route call as appropriate. Operate paging/telephone system as required.
• May make hourly rounds inside and outside the community to ensure the safety of residents staff and visitors.
• On request escort residents staff or visitors to their vehicles and park residents vehicles.
• Assist with maintenance orders through an electronic maintenance order system.
• Address equipment malfunctions (fire alarm etc. and assist with repairs as appropriate.
• Monitor emergency calls doors and fire alarms and respond in accordance with established policies and procedures. Respond promptly to emergency/fire alarms and any perceived threat to community or individual safety. Follow established procedures for contacting appropriate authorities assisting residents and staff etc.
• Setup or takedown for activities as requested.
• Maintains a professional appearance and good personal hygiene per company policies.

Minimum Requirements:

• High School diploma or GED required.
• Prior customer service experience front desk and telephone experience preferred.
• Valid Texas Drivers License is required along with good driving record.
• Excellent communication and customer service skills.
• Strong problemsolving skills good judgement and attention to detail
• Understanding of HIPAA requirements
• Proficient in PC skills including Microsoft Office Word and some Excel.
• Must be willing to undergo a routine background check

Cardinal Bay is an Equal Opportunity Employer.