Customer Service Agent
Customer Service Agent
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Job Alert
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$ 50319 - 88447
1 Vacancy
Job Description
Country:
United States of AmericaLocation:
CAN01: CarrierSyracuse NY 6304 Carrier Parkway East Syracuse NY 13057 USACarrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a worldclass diverse workforce that puts the customer at the center of everything we do. For more information visitor follow Carrier on social media at@Carrier.
About This Role
We have an exciting opportunity for a Customer Service Representative in our Customer Care Center. You must be amotivated processoriented individual in order to be a part of our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking aftermarket replacement components. Our Call Center is a highvolume fast paced and metric driven callcenter team atmosphere with high emphasis on customer satisfaction and first call resolution.
Work schedule is 40 hr/wk working schedule is between 11:00am and 8:00 pm Monday through Friday.
Key Responsibilities:
- Provide exceptional customer support to distributor (including parts selection and ordering pricing and availability expediting delivery dispute resolution and limited technical support)
- Communicate with Distribution including Service Managers and Parts counter personnel via online chat and email to build strong business relationships; ensure a positive customer experience
- Collaborate with internal departments to resolve customer opportunities
- Ability to manage multiple reports and combine data from multiple sources
- Ability to work on a rotating oncall schedule
- Works under moderate supervision to provide satisfactory and quality customer service.
- Reviews customers names addresses and billing information product numbers and specifications of items to be purchased and ensures this information entered on order forms is accurate.
- Answers moderately complex customer inquiries on product availability maintenance and the status of orders.
- Resolve moderately complex customers service or billing complaints.
- Maintains and audits records of customer interactions or transactions.
Required Qualifications:
- High School diploma/GED
- 2 years Call Center Customer Service experience
- 1 year Customer Service chat experience
Preferred Qualifications:
- Working knowledge of call center tools such as CRM SAP Salesforce PIC preferred
- Ability to handle between 6570 Chats/cases per day while maintaining a positive/responsive attitude with the customer
- Excellent customer service skills with Strong written and oral communication skills
- Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
- Adaptability and flexibility to seasonality and changing business demands is critical.
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Pay Range:
$50319 $88447 AnnuallyCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
Job Applicants Privacy Notice:
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
