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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
Operations StrategyManagement Level
AssociateJob Description & Summary
18 Months Maximum Term Contract
Brisbane Part Time Onsite Associate
- Diversified business operations of PwC
- Work collaboratively across the various Enabling Functions Teams that provide support to our front of house operations
About the Role
Our Workplaces team is expanding and were looking for a Welcome Crew Brisbane to join our vast community of solvers. The Workplaces team brings our purpose to life by processing and confirming meeting room bookings and associated catering providing assistance to staff visitors and clients providing information and options.
Youll help solve complex problems by using your skills in:
- Customer Service
- Booking Management
- Operational Coordination
- Attention to Detail
- Effective Communication
In our Workplaces team your impact will be seen by:
- Providing exceptional customer service to guests and staff both in person and via telephone and email
- Providing assistance to staff and clients and guide/advise on suitable spaces and options to suit their requirements
- Ensuring the best experience for our guests clients and staff with processing and confirmation of bookings ensuring all add ons are included e.g. catering AV
- Liaising with and keep updated internal and external stakeholders to ensure all requirements are in place for successful and seamless meetings training sessions events etc.
- Ensuring the smooth operation of inhouse meetings/events and spaces through coordination communication and with strong attention to detail
- Ensuring all guests and staff receive a friendly flexible and professional levels of service resulting in an exceptional experience
- General duties (including but not limited to):
- Identify and report maintenance issues as required
- Provide Workplace Manager with administrative and facility support as directed
- Understand PwC and its office operations and refer queries to the most appropriate team or individual
- Work collaboratively with other functions that support front of house services Catering AV Facilities
- Purchase Order and Invoice approvals
- Monitor and ensure the correct and proper presentation of facilities at all times
- Ensure rooms are tidy and stocked with relevant stationery
- Other ad hoc duties relating to room refurbishment and room catering as required from time to time
More About You
- You are energetic motivated and passionate about client services
- You have the ability to communicate with confidence and respectfully
- You are able to build and maintain effective relationships with guests staff colleagues and external providers understanding their needs and being responsive and adaptive as their needs change
- You have a consistent high degree of personal commitment to the delivery of high quality work being accountable for the successful completion of tasks within realistic timeframes
- You have professional personal presentation and conduct at all times
- You have proven ability to use own judgement to effectively manage workload
- You have demonstrated ability to remain calm whilst managing multiple tasks
- You have solutions focused approach
- You are agile and flexible in a changing environment
- You have a high level of discretion and sensitivity when dealing with confidential matter
About PwC
At PwC we are a humanled techpowered community of solvers. We approach problems with curiosity collaboration and willingness to challenge the status quo to develop innovative solutions in partnership with Australian businesses and notforprofits. Together we strive to make a positive impact and drive meaningful change.
Thats where our people come in. Whether youre just beginning your career or have plenty of experience under your belt we believe your unique perspective can help us to deliver valued insights that make a real impact. Here youll be surrounded by peers who have your back and leaders who support you in an environment that encourages continuous learning and growth.
Your benefits
- Health and lifestyle perks like a wellness credit and discounted memberships
- Worldclass development opportunities to accelerate your career
- Strong mentors meaningful work and plenty of networking opportunities
- Dress for your day so you can feel confident and comfortable for whatever your day has in store for you
Our commitment to diversity and inclusion
We empower our people to use their creativity authenticity and human differences to be champions of change and challenge our thinking. At PwC we understand that diverse perspectives are necessary for solving complex problems. We believe that for diversity to truly flourish it must be nurtured in an inclusive environment. Thats why we are committed to fostering a workplace where everyone feels valued to thrive.
PwC is committed to making our recruitment processes inclusive so if you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process please let us know.
Pat Castro is the Recruitment Manager for the role. As the team experiences high volumes of applications we appreciate your patience to allow for a timely and fair process for all.
No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Administrative Support Business Administration Business Analysis Business Information System Business Process Improvement Business Process Management (BPM) Clerical Support Client Interaction Client Management Client Onboarding Communication Communications Management Confidential Information Handling CRM Software Customer Relationship Management Data Analysis and Interpretation Data Entry Data Interpretation Data Processing Document Management Emotional Regulation Empathy 21 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Employment Type
Full-Time
