Software Configuration Specialist
Software Configuration Specialist
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Job Description
DEADLINE FOR APPLICATIONS
1 May 202523:59GMT01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.
ABOUT WFP
The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.
At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.
WHY JOIN WFP
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive diverse and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
Established in September 2017 the Enterprise Risk Management Division (RMD) aims to strengthen embed and achieve continuous improvements in risk management internal control and compliance oversight reporting antifraud & anticorruption measures and donor review management throughout WFP and organizational learning in these areas in line with WFPs 2018 Enterprise Risk Management Policy 2018 Oversight Framework 2021 Revised AntiFraud and AntiCorruption (AFAC) Policy and the 2023 Framework for Management Oversight. RMD also provides functional leadership to a network of Risk and Compliance Advisors located in Regional Bureaux and higher risk Country Offices and AFAC Specialists located in Regional Bureaux.
The Risk Systems Branch within RMD is responsible for managing the implementation of the Risk and Recommendation Tool (R2)a platform providing an integrated digital solution for risk assurance and oversight recommendation management across WFP.
Working on configuration and testing using Salesforce Platform to configure reports objects flows and other functions the Configuration Specialist will be instrumental in helping WFP deliver a GRC system tailored to its unique environment. Working within a small and focused team to understand user business requirements and direction of travel; interpret user requirements in the context of the overall system design and covert them into specific system configuration designs and then implement test and deploy. Reporting to the Chief RMDS and working in close collaboration with the Project Manager this recruitment will help the organization in effectively managing risks assurance and oversight recommendation management.
ACCOUNTABILITIES/RESPONSIBILITIES:
Business Analyst and System Configuration:
- Work in close collaboration with Stakeholders convene meetings and workshops as appropriate to discuss and document user business requirements within the context of the overall system design.
- Elaborate configuration designs to fit user requirements.
- Validate proposed configurations with stakeholders.
- Build and test objects flows UI pages reports etc. inline with the configuration design.
- Maintain documentation of affected objects and elements to enable targeted and focused deployment.
- Work with the Salesforce Center of Excellence to coordinate deployments.
- Prepare technical documentation related to new configurations and developments
2. Salesforce Platform Functionalities
- Progressively Explore platform functionality and document potential opportunities for using explored functionalities.
- Stay informed of upgrades and enhancements to Salesforce functionality.
3. Second Line Support
- Provide the 2nd line technical support to the R2 solution as developed by RMDS
- Triage support tickets establish criteria for reproduction of defects investigate causes develop fixes and/or workarounds as appropriate and coordinate deployment of fixes.
4. Risk Management & Surveys Rollout
- In collaboration with the RMDS Chief and the R2 Technical lead the role will be the principal configurator for both modules which will be running at times in parallel.
- The role will need to work on both streams coordinating and providing assistance and insight in terms of integration and common user experience.
DELIVERABLES:
- Uptodate documentation on user requirements
- Relevant configuration design documents
- Documentation of user validation of designs and user acceptance of implementation
- Configured functionality as per design.
- Documentation reflecting platform functionality discovery.
- Uptodate documentation of system issues fixes and workarounds.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:
NO FEE DISCLAIMER
The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).
Once your profile is completed please apply and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time
Please contact us at in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
