Customer Support Representative
Customer Support Representative
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Job Description
Job Opening: Remote Customer Support Representative
Join our team as a Remote Customer Support Representative. Are you detailoriented organized and passionate about providing exceptional customer service Do you thrive in a fastpaced environment where accuracy and efficiency matters If so wed love to hear from you!
Job Description
We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients addressing inquiries and resolving issues efficiently. This role requires strong communication skills and the ability to analyze customer needs while maintaining a positive attitude.
Schedule: Monday through Friday 8AM 4PM NO WEEKENDS!
Main Responsibilities
- Respond to customer inquiries via phone and email in a timely professional and friendly manner.
- Process monitor and ensure order accuracy from entry to fulfillment.
- Handle complaints troubleshoot issues and provide effective solutions quickly.
- Maintain accurate customer records including order history and communication logs.
- Oversee all order stages ensuring deadlines and customer expectations are met.
- Collaborate with internal and external teams (production logistics billing and sales) to ensure efficient order flow.
Key Performance Indicators (KPIs)
What success looks like in this role:
- Fast response times and efficient issue resolution
- High customer satisfaction through order accuracy support and timely resolutions.
- Strong order accuracy and adherence to deadlines
- Clear and effective communication between internal departments and customers
- Successful and timely order fulfillment
What Were Looking For (Requirements)
Previous experience in customer service order processing or logistics
Strong verbal and written communication skills
Excellent attention to detail and problemsolving abilities
Strong Organizational and time management skills
Familiarity with CRM systems order management and logistics tracking (preferred especially in the food industry)
Must be located in the United States
This is a remote role that requires uninterrupted designated work hours.
How to Apply
Were looking for someone who takes initiative loves solving problems and thrives in a fastpaced environment. If this sounds like you apply today!
Twelve Consulting Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. A successful background check is required.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
