Technical Content Specialist Imaging
Technical Content Specialist Imaging
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$ 58600 - 70000
1 Vacancy
Job Description
We understand that the world we want tomorrow starts with how we do business today and thats why were inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each others growth and development. Our culture is centered on our guiding philosophy The Five Principles: Quality Responsibility Mutuality Efficiency and Freedom. Today Antech is driving the future of pet health as part of MarsScience & Diagnostics a familyowned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps select the Jobs Hub app then click the magnifying glass to Browse Jobs.
Work Type: Hybrid
This is a Hybrid role based out of one of our offices located in Loveland Colorado.
The Target Pay Range for this position is $58600 $70000 annually. At Antech pay decisions aredetermined using factors such as relevant jobrelated skills experience education training andbudget.
Job Purpose/Overview
The Customer Support Technical Content Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support via the Support Enablement Team.
The focus of this role is to provide support to the Customer Support Team through the creation and management of relevant technical information in the digital knowledge database to provide a clear pathway for Associates to grow in their quality consistency and accuracy of role and organizational knowledge.
This position will require extensive knowledge of the workflows of the department and business operations as well as a high level of organization to maintain the seamless flow of knowledge in the Antech Knowledge ecosystem. It also requires the ability to continuously identify opportunities for improvement and process optimization to enhance overall efficiency and effectiveness.
Essential Duties and Responsibilities
- Collaborate with IT as needed to maintain the Customer Support Knowledge Database user access. Audit IT user database on a regular cadence. Maintain license audits.
- Oversee the original curation creation and management of original knowledge content including manuals reports policies and procedures that help improve the Associate and Customer experience.
- Utilize analytical critical and creative thinking skills to review internal processes identify areas of opportunity and respond to emerging trends while collaborating with team leadership to recommend improvements to workflows and standard operating procedures (SOPs).
- Review improve and republish knowledge articles as needed and/or according to a yearly audit plan that is defined as part of the publishing workflow ensuring accuracy and adherence to the Global Knowledge Management Pillars.
- Facilitate documentation updates based on user feedback by collaborating with technical SMEs Leadership or other Associates.
- Provide advanced administrative and analytical support for the Customer Support teams for new product software or process launches.
- Develop and implement strategies using critical and creative thinking to continuously improve the Antech Imaging Team Knowledge Application Area.
- Create and maintain databases and/or spreadsheets as needed to manage content workflows and projects as related to the Antech Imaging
- Create run and maintain any recommended analytical content and usage reports.
- Organize and update materials for new hires in collaboration with the Training & Onboarding Team as well as Antech Imaging Manager and Global Knowledge Management Principles.
- Facilitate and inspire collaboration and knowledge sharing across departments and users.
- Adhere to and evolve change management principles and processes in Knowledge Management.
- Performs other duties as assigned.
Education and Experience
- Experience as a veterinary technician laboratory technician or Antech Imaging is required.
- Minimum 2 years of experience as a trainer or technical writer preferred
- Minimum 2 years managing a Content Management System (CMS) or Knowledge Management System preferred
- Bachelors Degree preferred
- Ability to perform selfdirected work in an organized accountable fashion while effectively collaborating with team Manager and Leadership.
- Passion for supporting a customercentric team.
Knowledge Skills and Abilities
- Ability to communicate a message to associates peers and leadership that inspires action in support of customer and associate needs. Verbal written and virtual communication modes will be frequently used.
- Ability to effectively shift attention between various tasks team needs and business demands.
- Displays strong organizational analytical problemsolving and communication skills; strong active listening skills; high attention to detail and ability to convey and teach technical information concisely.
- Ability to define problems collect data establish facts and draw valid conclusions and make recommendations based on history via phone virtual or inperson meetings and email.
- Consistently displays a calm demeanor empathy and professionalism while maintaining a strong customer and Associate focus.
- Ability to analyze and pull together patterns to identify areas for improvement
- Excellent verbal and written communication skills
- Outstanding written and verbal communication skills particularly in explaining and describing concepts and in providing feedback in procedures and process updates
- Ability to create targeted knowledgebase articles that span multiple audiences with the ability to consider employee experience as the framework for article creation
- Understands the impact of accurately structured searchable content on Associate abilities to selfserve
Travel
Travel requirements could be up to 5 of the time with peaks and valleys throughout the year.
Working Conditions
The Associate is regularly required to apply manual dexterity including hand/wrist flexibility for computer keyboarding. The Associate frequently is required to sit for extended periods of time stand walk and reach with hands and arms. The Associate is frequently required to hear and speak in order to use the telephone make presentations and communicate with people in an office or virtual environment. The Associate is occasionally required to sit and stoop bend kneel or crouch. The Associate must occasionally lift and/or move up to 15 pounds.
The Associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The Associate will be required to use a computer spreadsheets database management email video conferencing and the Internet. The Associate is frequently required to use a calculator fax copy machine and phone system. The Associate will use media equipment such as an overhead projector PowerPoint and Microsoft Teams. Environment where pets are present in in office work locations.
About Antech
Antech is a leader in veterinary diagnostics driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90 reference laboratories around the globe; inhouse diagnostic laboratory instruments and consumables including rapid assay diagnostic products and digital cytology services; local and cloudbased data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and boardcertified specialist support services.
Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health wellness and financial needs of our associates.
All Fulltime associates are eligible for the following benefits and more:
Paid Time Off & Holidays
Medical Dental Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts
We are proud to be an Equal Opportunity Employer Veterans / Disabled. For a complete EEO statement please see our Career page at Antech Careers.
Note to Search Firms/Agencies
Antech Diagnostics Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is positionspecific. Any resumes curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or positionspecific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
