Document Services Specialist - Skip Tracing
Document Services Specialist - Skip Tracing
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.
Perform analytical skiptracing functions via internet telephone and email with a focus to locate borrowers and resolve delinquent accounts.**Due to the nature of the work this position is an IN OFFICE position working in the Lincoln Square office building**
Requirements:
1. Contact borrowers via telephone mail and email to locate and establish payment arrangements to rectify outstanding delinquencies on accounts
2. Contact third parties via telephone mail to locate borrower demographics.
3. Actively perform skiptracing activities through various sources/tools in order to locate borrowers
4. Update demographic and other additional information on borrower accounts via the servicing system
5. Determine the most appropriate plan of action to resolve past due accounts. Provide pertinent account information and history information in order to educate the borrowers of the issue at hand
6. Perform additional collection activities related to collections documents and reports
7. Work within Corporate standards subject to quality and quantity.
8. Other duties as assigned
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance
Must reside in the United States and be a United States citizen
This process involves collecting and providing 7 years of previous work experience previous addresses and contact information of people that can verify this information
Must not be delinquent or in default withany federal debt
Final suitability determination is the sole discretion of the Department of Education
Starting pay for this role is $17.75/hour
EDUCATION:
High school diploma or equivalent required.
EXPERIENCE:
2 years of customer service experience collection and general work experience preferred.
COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
1. Customer Service Orientation
2. Listening/Reading Comprehension
3. Strong Communication Skills
4. Intermediate Math
5. Ability to work under critical time constraints
6. Analytical skills
7. Flexibility/ Adaptability
8. Teamwork
9. Accuracy/Attention to detail
10. PC skills
11. 10key proficient
#IndOps
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performancebased incentive pay short and longterm disability and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting ator.
Nelnet is a Drug Free and Tobacco Free Workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
