Customer Support Specialist - Veterinary Software
Customer Support Specialist - Veterinary Software
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you passionate about the Veterinary Industry Software And Customer Success Our Greenline Software team are hiring two Customer Experience Specialists to help the Greenline team do what they do best; convert paperbased processes to electronic ones and work to improve efficiency in the pet health space. If you have great people skills consider yourself a team player and are detailoriented we cant wait to hear from you!
This role will be onsite at our Franklin TN office with a 8am5pm Monday Friday Schedule
Greenline Pet has recently come into the IDEXX Veterinary Software product portfolio. They are a leading SaaS data platform providing an automated solution for delivery of digital coupons and rebates for animal health manufacturers. The Greenline software platform automates a previously manual paperbased coupon process. The platform reduces friction for the practice and pet owner shortens the reimbursement timeline and captures valuable data for manufacturers on campaign performance and pet owner behavior.
Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions we are dedicated to enhancing the health and wellbeing of pets people and livestock around the world. Through the power of the cloud our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.
You can learn more about IDEXX Veterinary Software here: journey is solving veterinary practices most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
A bit more about the role you will:
Develop a working knowledge of our customers veterinary products.
Provide clear direction to customers regarding utilization of the Greenline program.
Ensure customer practice management software is configured correctly.
Identify invoice issues and support customers during corrective processes.
Document and track customer support cases.
Achieve weekly personal and team targets.
Document known solutions to common customer problems.
Provide quality support to customers in a professional and timely manner.
Ensure ongoing customer satisfaction and continuing strong customer relationships.
What were looking for:
High School diploma or equivalent combination of education and experience . Associate degree Bachelors degree or equivalent preferred.
High quality customer facing interpersonal skills with experience working with customers and maintaining good customer relationships preferred.
Technical record keeping management skills.
Reasoning and analytical skills to resolve issues.
Phone skills with ability to establish rapport.
Attention to detail.
Organized with ability to multitask.
Ability to work independently and as part of a team.
What you can expect from us
Hourly pay of $18$21 per hour
Opportunity for annual cash bonus
Health / Dental / Vision Benefits DayOne
5 matching 401k
Additional benefits including but not limited to financial support pet insurance mental health resources volunteer paid days off employee stock program foundation donation matching and much more
Why IDEXX:
Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10000 talented people.
So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.
Lets pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreignborn residents and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.
#LIAA1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
