Coastal Lead

About the role:

In this exciting position youll play a key role in delivering on our promise to customers by ensuring reliable first and last mile delivery!

Youll be working on commercial goals and operational performance.

Ensuring cargo is loaded and delivered on time as well as discharged in line with customer expectations and plans.

Youll gain customer trust by providing accurate and realistic vessel schedules and coordinating proactively with partners to maintain seamless service.

Youll also manage procurement and control costs (Container Yard Port Expenses and Foreign Feeder); ensuring that equipment is available for our customers where and when needed.

We Offer:

Maersk offers you an exciting career opportunity working in highly engaged teams in an international challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our current and new customers.

This position is part of the Europe TbM (Transported by Maersk) business unit. Europe TbM is an engaged team who are ultimately responsible to deliver the promise that Maersk makes to our customers. We put the customer first in every action taken. The EUROCL is an international and diverse environment with approximately 450 colleagues located in offices in various locations throughout Europe. Europe TbM primary office is based in Rotterdam the Netherlands with a satellite office based in Algeciras Spain.

Key Responsibilities

• Drive a strong customer experience and support the commercial growth agenda through executing a reliable network.
• Drive cargo reliability with feeder operators and ensure that connections at hub ports are protected.
• Maintain feeder schedules to allow for accurate planning across the Maersk business thereby ensuring customers have reliable information on their cargo arrival and departure times.
• Proactively manage bookings vs vessel allocation ensuring to optimize vessels and network toward demand.
• Own manage and communicate all contingencies related to your services keeping the customer impact at the center of your decisions.
• Achieve high utilization across all your services through forecast management and downfall analysis.
• Plan for seasonality changes with feeder operators commercial desks Areas ROM etc so that demand is met and network is optimized.
• Support the of empty flow through close collaboration with the equipment team.
• Drive for improvement of upstream processes contributing to a positive customer experience and improved cost leadership.

Who we are looking for:

• You are driven by creating the best customer outcome and who displays customer centricity through all communication. (phone/email/chat)
• You drive quality and the improvement of products and services
• You always act with customers in mind
• You understand the importance of team work to achieve results
• You dare to make challenging decisions
• You take ownership and are comfortable dealing with ambiguity and complexity.
• You bring a high energy and passion with you to work
• You foster teamwork and brings stakeholders together
• You are fluent in Spanish and English

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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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