Customer Experience Team Leader
Customer Experience Team Leader
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Job Description
Opportunity
At Maersk we are redefining logistics through innovation and a bold vision to become a true endtoend service provider. Join us to simplify global trade and make a meaningful impact socially economically and environmentally. With over a century of industry leadership and a global presence in 130 countries we strive to make trade more open inclusive and sustainable.
What We Offer
At Maersk youre in control of your career. We offer a global dynamic work environment with exciting growth opportunities industryleading development programs and competitive benefits including:
- Flexible workplace and hours
- Access to internal training and development
- Comprehensive benefits package including toptier parental leave pension scheme and health insurance
- A truly inclusive culture with a strong sense of belonging across cultures and backgrounds
Key Responsibilities
- Ensure seamless shipment delivery from booking to arrival maintaining brand consistency and customer satisfaction
- Monitor and optimize supply chain activities ensuring operational excellence and data standardization
- Support commercial pipeline and quote followups contributing to sales targets
- Build and manage strong customer relationships by understanding their needs and delivering tailored solutions
- Lead a team by monitoring performance and driving improvements in service delivery
- Identify and implement continuous improvement and change management initiatives
- Collaborate across functions to enable highquality customer experience and internal alignment
Requirements
- Minimum 23 years of proven experience as a Team Leader or in a similar role within a large international company.
- Strong passion for driving closures and delivering highlevel customer service customer centricity and resultsdriven approach
- Datadriven analytical and actionoriented mindset
- Solid understanding of operational processes
- Fluency in English and French is a must (written & spoken)
- Spanish at B1/B2 level is a strong plus
- Excellent communication and interpersonal skills with the ability to confidently coordinate with stakeholders and build strong relationships
- Wellorganized and able to perform effectively under pressure
- Strong team player who collaborates across the business to achieve results and foster teamwork
- Demonstrates urgency and ownership drives issues to closure and persists despite challenges
- Experience in the chemical industry is a plus
- Positive and proactive attitude
#LIAR1
#LIhybrid
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Employment Type
Full-Time
