Bartender
Bartender
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Job Description
EOE/AA/Disabled/Veterans
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!
BARTENDER/MIXOLOGIST
Launched in September 2023 Casual luxury with a distinctly London personality effortlessly shifting from work to fun. The Bar is an allday experience situated within the London Hilton on Park Lane one of the cities most preeminent locations. Featuring classically inspired cocktails exceptional coffee and a food menu encompassing playful takes on iconic dishes. A place to meet work eat drink and play.
Salary: 13.50 per Hour plus service charge
This is a full time role 39h per week.
WHAT DO WE OFFER
A competitive remuneration and benefits package
Meals on duty service charge and stylish uniforms
Access to personal development programmes and hundreds of courses through Hilton University
Worldwide career opportunities
Industryleading Team Member travel rates through Go Hilton
Wellbeing initiatives to help you thrive and be your best self
A workplace to be proud of
Opportunities to be recognized for being awesome and doing a great job
JOB OVERVIEW
Mixologists are responsible for preparing and serving beverages and creating exceptional customer experiences.
Are you passionate about making delicious drinks
Do you love seeing customers enjoy a cocktail youve recommended
Are you a supportive and inclusive team member
Do you thrive in a fastpaced environment
If so this role is made for you!
KEY RESPONSIBILITIES
As a Mixologist you will:
1. Exceptional Customer Experiences
Welcome customers to build rapport and create a great first impression
Know your menus and recipes in detail so you can advise customers on ingredients and beverage choices and make personalised beverage recommendations when you take their orders
Prepare and serve a range of beverages including cocktails mocktails spirits wines beers soft drinks and garnishes following the bars standard recipes
Customise beverages based on guest preferences
Make sure that food allergies and dietary requirements are treated with absolute seriousness
Communicate effectively with the service team so that all orders are correct wellpresented and delivered on time
Train the service team on the differences between spirit types and serves in an easytounderstand way to improve their product knowledge
Aim to exceed every guests expectations ensure to consistently offer high quality service
Recognise repeat customers and their preferences offering personalised customer service
Carry out customer satisfaction checks taking quick action to improve service and resolve complaints supporting your team where needed
2. Great Working Environment
Work with the rest of the team to make sure operations run smoothly contributing to a supportive inclusive and motivational working environment for all Team Members.
3. DayToDay Essentials
Make sure that you strictly comply with all regulations and standards including health safety and hygiene.
Set up your section for service and make sure that equipment guest areas and work areas are clean and tidy throughout the shift
Make sure that you record all transactions in the POS system accurately at the time of order that billing is accurate and that cash handling complies with hotel guidelines
Stock and replenish inventory and supplies
Maintain bar equipment and machinery to the highest standards coordinating the maintenance schedule and records
Keep up to date with the latest beverage trends
Give feedback and suggestions to the bar leadership team to improve customer and team member experiences
WHO ARE WE LOOKING FOR
Were looking for someone with a passion for bars and at least two years experience in a similar position preferably in a destination bar. A good understanding of mixology is essential.
To be successful in this position you will have:
Customer focus maintaining the highest standards of authentic service to create memorable guest experiences every time
Excellent communication skills to create connections with diverse customers and share information clearly
High attention to detail to get orders right every time
Great teamwork and a positive attitude
Ability to build good relationships with coffee suppliers and equipment maintenance teams
Flexibility and adaptability able to work effectively in a fastpaced environment while remaining calm and focused under pressure
Curiosity in the latest beverage and food trends in how these are blended into the menu and in sharing these with guests using a suggestive sales approach
Sustainability cautious following best practices and taking pride telling product and supplier stories
You will also be fluent in English. A good knowledge of POS systems would be an advantage.
USEFUL TO KNOW: This position is fulltime and will require working weekend and evening shifts. Position requirements also include being able to stand for hours and the ability to lift and carry moderate weights.
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels Hilton Brands Global Hospitality Company
Employment Type
Full-Time
