Client Operations Coordinator
Client Operations Coordinator
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Job Description
Job Description:
Our mission is toDrive Business Performance.We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day consistently in every market. We are entirely focused on delivering better business results through optimization creation and analysis across all digital platforms. Our scope ranges from recommending how to use content more effectively to optimizing daily media channel performance and maximizing visibility in eCommerce platforms.
The Client Operations Coordinator is responsible for providing quality media operations support to dentsu. Canadas Media and Performance brands. The role will support designated clients through of mediaoperational activities concerning client and budget management campaign delivery and reporting. The Coordinator will ensure clientcentric focus on best practice process and policy alignment as well as continuous improvement.
Accountabilities:
Manage campaign timelines and deliver operational support in coordination with internal and externalpartners to ensure that appropriate materials are received and/or distributed correctly and to meet orexceed client specifications and expectations of quality.
Engage and maintain relationships across Media Operations and key partners across all Media brands inCanada.
Partner with team members and leadership in implementing continuous improvement related to client andcampaign delivery to make the process more effective for clients and businesses across Canada.
Ensure client transitions from onboarding through offboarding are properly supported and managed.
Partner with planning brands to provide operational support for client contract and records setup andsystem maintenance.
Ensure budget maintenance and utilization is supported through creation and/or tracking of referencerequirements such as Media Purchase Authorizations (MPAs) and budget details.
Maintain client reporting requirements and generate reporting templates in accordance with requirements.
Support brand leadership in performing client audits.
Provide additional operational support as needed.
Qualifications:
Postsecondary Degree or Diploma in Media Advertising Finance Business or related field.
Relevant work experience in media client services or media operations in digital (programmatic searchand social direct digital) and/or nondigital (Broadcast and Print and OutofHome).
Excellent time management and ability to help media operations and planning teams meet urgentdeadlines.
Ability to work crossfunctionally and build relationships with multiple stakeholders.
Ability to drive continuous improvement and bestinclass customer service.
Strong written and verbal communication skills.
Knowledge and proven experience with finance budgeting and cost control principles.
Previous experience with media systems such as Adtraq or EAS.
Strong MS Excel skills Pivot Tables VLOOKUPs etc
Additional information
The salary range for this position is$50k$55k. Actual salary within thesalary range will be based on avariety of factors including relevantexperience knowledge and skills.A range of medical dental RRSPpaid time off and/or other benefitsalso are available to all permanentemployees.
We know through experience that different ideas perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process please contact or to begin a conversation about your individual accessibility needs throughout the hiring process.
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Location:
TorontoBrand:
Dentsu MediaTime Type:
Full timeContract Type:
PermanentRequired Experience:
IC
Employment Type
Full-Time
