Senior Quality Assurance Associate
Senior Quality Assurance Associate
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Job Description
Position Summary
The Senior Quality Assurance Associate is an integral resource leading throughout the aspects of software quality and making recommendations for quality improvement. Responsible for overseeing the design and development of test plans/approaches. The Senior Quality Assurance Associate will also be responsible for leading the team through testing of all internal and external applications before they are released. This individual will participate in planning and refinement meetings as well as consulting with product owners and software engineers in an agile environment to ensure software quality while maintaining speedtomarket.What will your job entail
Job Responsibilities:
Conducts regular audits of insurance processes claims underwriting and customer interactions
to identify areas for improvement and ensure accuracy.
Administers quality monitoring programs to assess the performance of customer service
representatives underwriters and claims processors.
Ensures quality assurance procedures are in alignment with industry best practices and
regulatory requirements.
Reviews insurance policies documentation and processes to ensure compliance with industry
regulations and company policies.
Addresses customer complaints related to the quality of service ensuring prompt resolution and
preventing recurrence. Conducts root cause analysis for identified quality issues working with
relevant departments to implement corrective actions.
Maintains accurate records of quality assessments audits and improvement plans ensuring
documentation follows industry standards.
Generates regular reports on quality performance metrics presenting findings to management
and suggesting strategies for improvement.
Utilizes technology tools and systems to streamline quality assurance processes automate
assessments and enhance overall efficiency.
Monitors regular reports on quality performance metrics presents findings to management and
suggests strategies for improvement.
Stays updated on industry regulations and changes ensuring that all insurance operations adhere
to legal requirements
Work Experience and Education:
Bachelors degree required; Business Administration Quality Management Business Operations preferred. Any other related discipline or commensurate work experience considered.
3 years handson property casualty underwriting experience/expertise with 1 year of work experience in Business Operations or Quality Management in Insurance Industry.
Advanced analytical and problemsolving skills with ability to manage and prioritize multiple projects; Ability to deal with ambiguous situations and issues.
Strong communication and technical skills
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race creed color religious beliefs physical or mental capabilities gender identity or expressionsexual orientation and many other characteristics bring together varied perspectives and add value to the service we provide our clients trading partnersand policy extends to all aspects of our employment practices including but not limited to recruiting hiring discipline firing promoting transferring compensation benefits training leaves of absence and other terms conditions and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and bestinclass benefits package that helps them and their family members achieve their physical financial and emotional wellbeing goals. In addition to paid time off for company holidays vacation sick and personal days Ryan offers paid parental leave mental health services and more.
The target salary range for this position is $72000.00 $90000.00 annually.The wage range for this role considers many factors such as training transferable skills work experience licensure and certification business needs and market demands. The pay range is subject to change and may be modified in the future. Fulltime roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards visit our website provide individuals with disabilities reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at
The above is intended to describe this jobs general requirements. It is not to be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required Experience:
Senior IC
Employment Type
Full-Time
