Consult Coordinator-Healthcare Night Shift
Consult Coordinator-Healthcare Night Shift
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Job Description
Who we are:
Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform Telemed IQ enables lifesaving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industryleading solutions that drive improved clinical care patient outcomes and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commissions Gold Seal of Approval and has maintained that accreditation every year since inception.
We love what we do and if you want to know more about our vision mission and values go to to check us out.
What youll be responsible for:
Consult Coordinators play a critical role in ensuring that our mission is successful. You will work remote in a fastpaced environment that can best be described as a 24/7 virtual hospital. Coordinators manage requests from client hospitals and physicians providing support to ensure excellence in patient care. Coordinators will assist with the preparation of the consults for dispatch.
What youll work on:
- Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
- Courteously answer all incoming calls to the consult center and accurately take down patient information
- Effectively communicate with clinical specialists to ensure timely efficient and satisfactory results; this includes coordinating paperwork ensure images uploaded from client hospitals to VidiStar setting up video conferencing examunits and testing connections
- Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees clients and clinical specialists
- Provide Tier 1 technical support to hospitals and to company physicians
- Facilitate and confirm timely hand off to Tier 2 IT support
- Report any failure of SLA or company goals or conflicts to supervisor immediately
- Some work is completed without established procedures
- Other tasks as needed
What youll bring to Access TeleCare:
- High School Diploma GED or Equivalent Certification Required
- At least one year of experience working in a call center environment or healthcare or IT
- Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
- Demonstrated proficiency with Microsoft office programs communication and collaboration tools in various operating systems
- Ability to learn software and systems
- Have excellent phone/customer service skills along with high attention to detail
- Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
- Flexibility and adaptability in a fastpaced environment
- Ability to quickly learn and adapt to new technologies and systems
- Ability to excel in a remote work setting high growth and fast paced organization
Work Environment:
- Remote based environment
- This is a fulltime position; est. 40 hours week
- The consult coordination center operates 24/7 and does require weekends and holidays.
- Frequent speaking and listening using a headset
- Sitting for an extended period of time
- Extended periods of time looking at computer monitor
- Repetitive use of hands/fingers across keyboard
- High growth fast paced organization
- Must be able to remain in a stationary position 50 of the time
Companyperks:
- Remote Work
- Health Insurance (Medical Dental Vision)
- Health Savings Account
- Flexible Spending (Medical and Dependent Care)
- Employer Paid Life and AD&D (Supplemental available)
- Paid Time Off Wellness Days and Paid Holidays
About our recruitment process:
We dont expect a perfect fit for every requirement weve outlined. If you can see yourself contributing to the team we would like to speak with you. You can expect up to 3 interviews via Zoom.
Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race age religion color marital status national origin gender gender identity or expression sexual orientation disability or veteran status.
Required Experience:
IC
Employment Type
Part-Time
