Customer Representative - Kirkwood
Customer Representative - Kirkwood
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Salary Not Disclosed
1 Vacancy
Job Description
LOCATION:Binghamton: 18 Link Drive Binghamton NY 13904
HOURS: 8.5 hour shift between the hours of 7AM 7PM
STARTING HOURLY RATE: $26.46
This position is available through out the year with different start dates. Next anticipated start date 07/07/2025
Are you interested in a career as a customer service representative at NYSEGThis position will give you exposure to the evolving energy industry working independently and in a team setting. As a Customer Service Representative (CSR) you will handle all phases of customer inquiries received by telephone correspondence (written email and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment usage inquiries account updates service credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.
Responsibilities
- Resolves customer problems and complaints utilizing established procedures and policies which include regulatory guidelines. Records entries of customer transactions into set operating systems.
- Provides account information to customers and explains bill service policies and customer rights.
- Conducts credit and collection work as necessary including deposits and final/charge off collection. Performs evaluations and investigates analyzes and resolves where possible billing problems.
- Initiates service orders Work Management System (WMS) orders and performs associated action as requested.
- Ability to work with limited supervision and escalate complex cases as necessary.
- Other customer service duties as required including operation of a two way radio.
Skills and Requirements
- High School Diploma/GED equivalent.
- Associate Degree BA/BS in related field of study is preferred.
- Good communication skills both oral and written with strong customer service orientation.
- Able to coordinate multiple tasks for multiple customers in a fastpaced environment.
- Strong problemsolving skills.
- Able to work flexible schedule as well as be available during storm/emergency situations.
- Works well within a team.
- MS Office skills.
- Must be prequalified for this position. Applicants may take prequalification test at the time of posting.
- This is a Union position with a probationary period.
Company:
ROCHESTER GAS & ELEC CORPMobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .
Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Job Posting End Date:
May92025Required Experience:
Unclear Seniority
Employment Type
Full-Time
