Associate Billing Invoicing
Associate Billing Invoicing
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Job Description
At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.
Job Summary
We are seeking a detailoriented and proactive Billing Representative to join our Billing team.
The Billing Representative will be responsible for generating reviewing and submitting accurate invoices to clients and resolving billing discrepancies. The ideal candidate should possess strong analytical and communication skills demonstrate accuracy in data handling and have the ability to manage multiple tasks while maintaining attention to detail. A successful Billing Representative ensures smooth billing operations supports financial reporting and contributes to a positive customer experience through prompt and accurate invoice management
Key Areas of Responsibility
Invoice Preparation & Submission: Accurately generate and submit customer invoices for services such as storage transportation shredding imaging and digital solutions in line with contract terms.
Customer Account Management: Maintain accurate billing information including customer master data and service details. Review and update billing records to reflect changes in customer requirements or service consumption.
Dispute & Query Resolution: Investigate and resolve billing discrepancies or customer concerns promptly to avoid delays in payment. Collaborate with internal teams (Sales Customer Care Operations) to ensure resolution and process improvement.
Compliance & Controls: Ensure invoices meet internal audit requirements SarbanesOxley (SOX) controls and customer compliance standards. Adhere to Iron Mountains data privacy and confidentiality guidelines.
MonthEnd Activities: Support monthend close by completing billing cycles uploading to portals and providing necessary reports. Work closely with Finance teams to meet reporting timelines and volume accuracy.
Reporting & Documentation: Prepare and distribute reports on billing volume accuracy and turnaround time. Maintain and update SOPs related to billing processes for audit readiness and knowledge sharing.
Team Collaboration & Support: Assist with supporting colleagues during highvolume periods or special projects. Take ownership of countryspecific or accountspecific billing processes as required
Skills Required
Billing systems proficiency Experience with ERP platforms such as Oracle Salesforce or SKP is preferred.
Advanced Google Sheets skills Including formulas (e.g. VLOOKUP SUMIFS
ARRAYFORMULA) pivots and data validation.
Understanding of invoicing processes Familiarity with billing cycles credit & rebill procedures PObased invoicing and customerspecific billing requirements.
Data accuracy & attention to detail Ability to review large volumes of data with high accuracy.
Knowledge of SOX compliance & audit practices Adherence to financial controls and documentation standards.
Qualification
Bachelors or Masters degree in Finance field (preferred).
Minimum of 2 years of experience and a maximum of 5 years experience in Order to Cash Billing and Invoicing process
Shift Timings will be UK Shift: 12 to 9pm OR 1 to 10pm
Category: Customer SupportRequired Experience:
IC
Employment Type
Full-Time
