Critical Operations Technician I
Critical Operations Technician I
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Job Description
Learn what makes QTS a unique place to grow your career!
SUMMARY
The Critical Operations Technician I is responsible for the installation repair and maintenance of IT electrical mechanical plumbing/piping equipment machinery and controls located in the interior and exterior of role monitors operations and conducts a routine and ongoing assessment of the building systems operations and performance. This role performs tests rounds and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone performing customer equipment installs managing tickets within the ticketing system communicating and escalating alerts and customer requests to systems engineers for resolution and completing tasks pertaining to computer hardware software or operation systems. This role requires onsite work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.
RESPONSIBILITIES other duties may be assigned.
- Applies learning knowledge skills and company policies to a wide range of tasks pertaining to IT electrical and mechanical equipment controls and operating systems.
- Leads maintains monitors and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
- Provide remote hands and eyes services for customers.
- Provide high level computer hardware and software configuration support. Install suite wall cage material ladder rack fiber tray cabinets cabling and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
- Installs and repairs IT mechanical and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
- Process work orders for preventative and corrective maintenance on critical building and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
- Create and/or update tickets within the established ticketing system to address customer calls data center facility network and/or system related alerts.
- Operates and monitors critical and noncritical system equipment and components to ensure safe and compliant operation.
- Responds as required to building emergencies and customer requests.
- Complies with departmental policy for the safe storage usage and disposal of hazardous materials.
- Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.
BASIC QUALIFICATIONS
Two or more years of technical training military training or workplace equivalency
Background in areas of IT electrical and/or mechanical
Proficiency with MS Office Suite
PREFERRED QUALIFICATIONS
One or more years of work experience in data center environment NOC or equivalent
BOD OEM (Panduit Corning) A Network BICSI Installer I certifications
KNOWLEDGE SKILLS AND ABILITIES
Customer focus with excellent interpersonal skills and the ability to interface with all levels within the organization.
Ability to analyze operations of various systems determine the cause of problems and malfunctions and take corrective action as required.
Strong written verbal and interpersonal skills.
Ability to function in a team environment.
The ability to pass jobrelated skills assessments based on predetermined scoring criteria and time frames.
Computer skills and familiarity with MS Office Outlook and webbased computer applications.
The ability to acquire and apply jobrelated knowledge within set guidelines and expectations.
Position may involve frequent typing standing walking pushing pulling bending reaching and lifting. Lifting requirements may range from <10 lbs. 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids.
TOTAL REWARDS
This role is also eligible for a competitive benets package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benets.
This position is Bonus eligible.
We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The Know Your Rights Poster is included here:
The pay transparency policy is available here:
Pay Transparency Nondiscrimination PosterFormatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an email to and let us know the nature of your request and your contact information.
Required Experience:
IC
Employment Type
Full-Time
