Customer Service Representative II
Customer Service Representative II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FORTNA partners with the worlds leading brands to transform omnichannel and parcel distribution operations. Known worldwide for enabling companies to keep pace with digital disruption and growth objectives we design and deliver solutions powered by intelligent software to optimize fast accurate and costeffective order fulfillment and last mile delivery. Our people innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy distribution center operational design and implementation material handling automated equipment robotics and a comprehensive suite of lifecycle services.
At FORTNA we believe in fostering a workplace that isnt just a job but a movement a collective effort to redefine success and transform challenges into opportunities. Join the Movement encapsulates our commitment to a workplace culture that thrives on collaboration celebrates diversity and empowers every individual to contribute to something greater than Team. Our Approach.
Customer Service Representative II
Job Description:
The Customer Service Representative II will be integral to the Parts Customer Support team of the Lifecycle Performance Services organization (LPS). In this midlevel role the CSR II will have further responsibilities for assigned customer accounts as well as interface with other facets of the LPS/MHS business portfolio relative to the needs at hand. The CSR II will manage incoming requests for technical support process purchase orders assist customers with their needs and build strong customer relationships. In addition the upselling of other LPS products and services is a constant duty.
We deliver innovative affordable solutions to the ECommerce and automated Material Handling industry via incomparable customer experiences. We achieve this by developing our employees talents skills and abilities to high levels. We are looking for an individual who is enthusiastic motivated technically oriented and dedicated. Willing to embrace and thrive in their role with vigor. To achieve financial and human reward for their high level of performance contributing their unique talents while learning and growing in a fastpaced environment.
Responsibilities:
Collaborate efficiently and effectively in all duties with the guidance of your management.
Participate in LPS parts meetings to monitor the details of orders and procurement to assure any issues or hurdles are identified and mitigated.
Accurately process all electronic transactions relative to the position in the LPS ERP business software (LN/Infor and Navision).
Create customer parts quotations using current ERP system.
Process customer parts orders and confirm them back to the customer in a timely fashion.
Provide daily support to internal and external customers via telephone and email.
Resolve customer concerns / complaints professionally and efficiently in a timely manner.
Work with inventory management on part sales trends and stocking levels with the goal being to minimize out of stock situations based on consumption and replenishment lead times
Manage open orders to closure.
Provide consultative parts replacement and other relevant advice as needed.
Direct internal or external resources as required to meet needs of our customers
Individual must be selfmotivated detailed oriented customer service and results focused
Perform other job duties as assigned
Required Knowledge Skills Abilities
The ideal candidate would have:
Proven strong customer service skills. Customer Centric Mindset!
Understand the various FORTNA/ MHS / TGW Brand family of products and equipment model numbers and where to find mechanical and electrical drawings to assist our customers as required.
Accurately identify customer parts requests research company databases and utilize needed software to ensure correct parts and prices are quoted possibly soften wording
Knowledge of material handling ECommerce or conveyor industry
Attention to detail accuracy and thoroughness.
Excellent communication skills.
Proficiency in both Microsoft Word Office Suite and Excel.
Ability to multitask and responsiveness to sudden and urgent customer needs.
Strong proficiency using an ERP system.
Preferred Knowledge Skills Abilities
The ideal candidate will also have the additional:
Entry level understanding of Auto Cad
A strong technical aptitude.
Education and Experience:
High School Diploma / GED certification as a minimum
College degree (particularly in a technical field) will be a plus but not a requirement
24 years experience in the field.
Employment history with related industry a plus
Travel Requirements:
Minimal
At FORTNA integrity and diversity are the foundation of our culture and reflect our values. Doing whats right respecting others and performing with excellence accuracy and passion is the expectation.
It is the policy of Material Handling Systems Inc (MHS) and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age color national origin physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status pregnancy or pregnancyrelated condition status with regard to public assistance veteran status citizenship status (if authorized to work in the U.S. or any other characteristic protected by federal state or local law.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other jobrelated duties as requested by their supervisor.
It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age color national origin physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status pregnancy or pregnancyrelated condition status with regard to public assistance veteran status citizenship status (if authorized to work in the U.S. or any other characteristic protected by federal state or local law. In addition FORTNA will provide reasonable accommodations for qualified individuals with disabilities.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
