Cloud Platform Administrator
Cloud Platform Administrator
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Job Description
As a Cloud Platform Administrator for the SAS Cloud team in SASs Cloud and Information Services (CIS) division you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively withcustomers analysts developers and implementation team members to deliver world class SAS service. You will support the team with training expertise mentoring and best practices related to enterprise application technology architecture and support.
You will work with global R&D Product Technical Support global PSD/Partners and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. You will lead the team in efforts to improve quality efficiency and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.
Primary Responsibilities:
- Deliver excellent customer service using a customer first and continuous improvement mindset.
- Provide handson administration maintenance and installation of SAS Enterprise software and solutions.
- Provide support for global PSD/Partner delivered ETL and automations.
- Manage daytoday work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
- Use IT Service Management best practices for change incident and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
- Create and maintain service documentation including runbooks knowledge base articles and wiki content.
- Configure manage monitor and debug midtier software.
- Manage monitor and maintain containerbased applications deployed in cloud container services.
- Develop tools and software to manage SAS and thirdparty software.
- Diagnose document report and resolve system problems.
- Work directly with external customers and interface with other support teams and vendors.
- Mandatory 24x7 Shift working as per business demand.
- Mandatory Participate in a 24x7x365 oncall rotation.
Additional responsibilities may include:
- Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures.
- Serve as technical escalation support for other team members.
- Contribute to overall service quality by identifying or leading efforts that reduce time reduce toil and/or improve the customer experience with SAS Cloud services.
Essential Requirements:
- Bachelors degree in a quantitative field such as Computer Science Information Technology or related field.
- 7 years of technical experience including:
- 4 Years of experience in SAS Administration Deployment integration
- 1 years of experience with Kubernetes / CaaS
- 2 years of experience Enterprise Platform Support
- 2 years of experience in systems support user support customer support consulting or training for enterprise class software and/or hardware.
- 3 years of experience with UNIX or Linux supporting enterprise class applications.
Preferences:
- Familiarity with cloudbased platforms like MS Azure AWS GCP or OpenShift
- Experience with Python Ansible or Kubernetes
- Scripting experience (bash PowerShell etc.
- Installing using and administrating SAS software and solutions
- Programming in SAS
- Deploying and managing JavaEE web application.
- Java or Web development experience
- Ability to travel up to 10 of the time.
SAS only sends emails from verified email addresses and never asks for sensitive personal information or money. If you have any doubts about the authenticity of any type of communication from or on behalf of SAS please contact
#SAS SASCLOUD
Required Experience:
Unclear Seniority
Employment Type
Unclear
