IT change management 6 Month FTC
IT change management 6 Month FTC
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Job Description
IT change management 6 Month FTC
Division Data Technology and Innovation
Department Change management
Salary National (Edinburgh and Leeds) ranging from 39100 to 45633 and London 41600 to 48533 per annum (salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45000 firms in the UK to ensure our financial markets are honest fair and competitive. Follow this link to find out more About the FCA.
The team
The Change Management team within the Service Management function is dedicated to maintaining and protecting the Live Service. They focus on analysing the risks and impacts of IT Changes to ensure service continuity. The team works collaboratively to facilitate the Change Management Process with a strong emphasis on risk mitigation. Their efforts are crucial in supporting problem groups and suppliers driving quality improvements and ensuring the timely processing of change records.
What will you be doing
Partnering with a team dedicated to IT change management
Facilitating the change management process with appropriate rigor and risk mitigation when assessing change records
Supporting problem groups and suppliers with change management processes and driving quality improvements
Managing the timely processing of incoming change records requests through effective queue management
Administering SSL certificates to ensure no backend certificates expire preventing disruptions to live services
Producing required monthly management information for the team and contributing to the continuous improvement of change management processes
What will you get from the role
Opportunity to learn about IT change management capabilities and apply analytical skills to assess IT changes
Gain a deep understanding of ITIL service management processes including change management configuration management incident and problem management
Develop and influence relationships with key stakeholders at all levels across DTI (internal and external)
Enhance networking and communication skills in a dynamic environment
Utilize analytical and pragmatic problemsolving skills to make informed choices and address critical issues
Build confidence within the organization and with thirdparty suppliers representing technology effectively
Which skills are required
We are a Disability Confident Employer; therefore disabled people or individuals with longterm conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here
Minimum
Demonstrated expertise in ITILbased service management processes (ITIL Foundation Certified as desirable)
Practical experience managing change configuration incident and problem management activities
Proficient in the use of ServiceNow for IT service management operations
Essential
Proven ability to influence and develop relationships with key stakeholders at all levels both internally and externally
Excellent networking and communication skills enabling effective collaboration and information sharing
Strong analytical skills for making informed assessment choices.
Pragmatic problemsolving abilities using sound judgment to quickly identify and address key issues
Expertise in a serviceoriented approach with experience working in operational teams including those from thirdparty suppliers
Demonstrated ability to build confidence both personally and on behalf of the Technology team
Experience in representing Technology effectively in various contexts and interactions
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths views and experiences. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know
50 of our Executive Committee were the first in their family to attend university.
The FCA is committed to achieving greater diversity across all levels of the organisation. Given this we particularly welcome applications from women minority ethnic disabled and neurodivergent candidates for our Change Management role.
Benefits of working at the FCA
25 days holiday per year plus bank holidays
Hybrid working (work from home up to 60 of your time)
Private healthcare with Bupa
A noncontributory Pension of at least 8 of basic salary each month (there are several contribution levels that increase depending on your age up to 12 a month once you reach age 35
Life assurance of eight times your basic salary
Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working parttime staggered hours and job shares. We cant promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need disability or condition requiring changes to the recruitment process please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
This role is graded as Corporate Associate
Advert Closing Date: 2nd May
CV Review/Shortlist: W/C 5th May
Competency Based Interview: W/C 12th May
Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.
Got a question
If you are interested in learning more about the role please contact:
Recruiter
Applications must be submitted through our online portal. Applications sent via email will not be accepted.
Required Experience:
Contract
Employment Type
Full-Time
