Student Success Coordinator Navigate Specialist

Title:Student Success Coordinator & Navigate Specialist

Number of Positions:1

Position #:101180

Pay Rate:$47760.00 $59110.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay all related work experience must be listed on the application.

Classification: 3m Campus mobile

Type of Appointment:FullTime

FLSA Status:Exempt

Department:Stay Strong Success Center

Required Documents Needed to Upload at Time of Application:

• Resume
• Three professional references (See below)

Reference check requirements:

• Nonsupervisory roles: three 3 current or former supervisors
• Personal references (friends coworkers clergy customers relatives) are not considered acceptable references

Position Summary:This position supports collegewide retention strategies by coordinating student success initiatives supervising parttime staff and managing the implementation of Navigate. It provides training for faculty staff and students on the Navigate platform and supports ongoing usage including orientation and student engagement communications. The role includes managing a student caseload across campuses through inperson coaching and mentoring with special attention to students on academic probation or returning from suspension. Additionally the position supports athletic teams with Navigate training and tools to monitor academic progress travel documentation and study hall activities.

Essential Functions:

35 Assist the Director Stay Strong Success Center and FirstYear Experience director in developing student success strategies and initiatives in support of Pellissippis studentretention priorities.

Leverage EAB/Navigate (Higher Ed. Retention and Case Management Platform) as the campuswide technology platform for improvingstudent retention and student success efforts:

• Coordinate deployment of two major academic notification campaigns each semester for nearly 3000 students.
• Train new Navigate360 users (faculty staff and peer mentors).
• Create Navigate360 training guides resources and manuals.
• Leverage Navigate360 tools to coordinate Student Orientations marketing advertising and promotions via email text campaigns push notifications ToDos and homepage banner announcements.
• Coordinate registration for all orientation events manage Navigate Kiosk registration for eventday checkin and track attendance/experience data.
• Administrate text campaigns push notifications Kiosk registrations data management data analysis survey building etc.
• Train coaches and other athletic personnel on using Navigate features to facilitate the management of studentathletes academic progression and performance.

30 Execute existing academic support plan for assigned students: such as firsttime firstyear parttime adult learners lowincome and firstgeneration students.

• Assess the specific needs of assigned students across all five campuses
• Assist students in identifying their personal support system: faculty/staff/peer mentor services resources and referrals.
• Assist students with core academic and support processes (admissions financial aid scholarships major/degree information etc. and make appropriate referrals.
• Support reentry pathways for students experiencing academic probation and suspension.
• Conduct topical workshops (Small group Inclass and Virtual)
• Conduct 1:1 Coaching sessions (Inperson and Virtual)
• Monitor track evaluate and report student success data

Plan and implement programming that supports student success. Through proactive and intentional academic and social support develop meaningful relationships that foster social belonging among students.

Directly supervise Stay Strong Success Center parttime staff and student employees.

15 Maintain accurate records of all student interactions in the EAB/Navigate 360 platform. Conduct Navigate appointment campaigns to facilitate student success for targeted student groups. Help lead the departments overall data management/analysis efforts by effectively utilizing Banner Argos 25Live Navigate 360 and PelliBiz tools for operational support of the Stay Strong Success Center.

10 Support in the development of a comprehensive educational orientation and transitional programming. This role oversees Pellissippis Comevo online orientation platform managing content updates and creation in collaboration with campus partners to support effective student onboarding. Specifically assist with the administration of new student onboarding through contextualized orientation sessions and welcome events to the extent that the incumbent attends all such programs whether on campuses or in the community writ large.

5 Coordinate with the office of Marketing & Communications to create edit and revise the Stay Strong Success Centers marketing materials website and orientation materials.

5 Other responsibilities as determined by the supervisor.

Note: The College reserves the right to change or reassign job duties or combine positions at any time.

Required Experience:

• Bachelors degree required. All majors considered but Bachelors in Business Social Work Higher Education Administration Psychology or Communication preferred.
• Minimum of two years of related experience.

Skills/Abilities:

• The ability to engage in the colleges mission and values.
• Demonstrated commitment to lifelong learning
• Ability to successfully manage multiple responsibilities simultaneously
• Excellent oral communication skills
• Demonstrated ability to be innovative and adaptable
• Strong ability to create coordinate and plan events/programs with measurable goals
• Ability to relate to students and anticipate their needs
• Demonstrated experience of presentation skills
• Experience building maintaining and fostering meaningful relationships
• Ability to effectively communicate with students
• Demonstrates a high degree of emotional intelligence and patience
• Possess a high degree of attention to detail & organization skills
• Ability to analyze prioritize and complete tasks both independently and collaboratively
• Able to engage in the Colleges mission and values.

Physical Demands:Needs to move about inside of the office regularly; must be able to remain in a stationary position for long periods; constantly operates a computer and other office machinery such as a printer copy machine etc.; the ability to communicate and exchange accurate information and ideas with and to others. Frequent travel to all fivecampus locations is required. Participate in outdoor events for extended periods during all seasons (Winter Spring Summer and Fall).

Hazards: Constant operation of computer and office machinery may present strain. Frequently moves 10 to 20 lbs. of supplies and food to and from different site campuses.

Fulltime Employment Benefits: Insurance Options Health dental vision life short/longterm disability FSA/HSA Wellness Incentive Program if enrolled in health plan

Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/NonCredit Reimbursement Program

Employee Assistance Program

Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b

Employee Discount program with over 900companies

13 Paid Holidays/Year Includes paid days off the last week of December

Sick Leave Bank

Longevity Pay

Many opportunities for professional development

Special Instructions to Applicants:To be considered for a position at Pellissippi State you must create an online application. Your skills abilities qualifications and years of experience will be evaluated using only what is recorded on your application. Work experience that isnotlisted on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Parttime work experience is calculated at 50 of fulltime experience. Please note: to scan upload or attach documents a computer and scanner are available at the Hardin Valley Campus Educational Resources Center if needed.

Pellissippi State Community College does not discriminate on the basis of race color religion creed ethnicity or national origin sex sexual orientation gender identity/expression pregnancy disability age 40 status as a protected veteran genetic information or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns please contact George Underwood at or.

If you have any problems or questions please contact Human Resources at Pellissippi State Community Colleges Human Resource Office ator by email at.

If you are interested in this position click on the link to the left to apply.

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