Technical Partner Success Manager
Technical Partner Success Manager
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Job Description
ConnectWise is an industry and Global leading software company with over 3000 colleagues in North America EMEA and APAC. As a communitydriven software company dedicated to the success of technology solution providers our suite helps over 45000 of our partners manage their businesses better sell more efficiently automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections our colleagues and our community. And we accept all kinds.
Gamechangers innovators cultureloversand humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills giving you the choice of how YOU make a difference.
Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Technical Partner Success Manager is responsible for leveraging deep business technical and industry
knowledge to partners to help accelerate business value and ROI from their investment with ConnectWise. This
role works in partnership with cross functional teams to increase value retention and partner satisfaction along
with expanding ConnectWise footprint.
Essential Duties and Responsibilities:
- Establishes operational plans for the Partner Success team
Develops and implements new products processes standards and/or operational plans that will have an
impact on the achievement of functional results
Provides support to cross functional teams with a high attention to detail
May require communication with ConnectWise leadership
Advises and consults partners by providing strategies to help shape and strengthen their product
adoption and utilization leading to tangible outcomes and/or other technicalrelated goals
Ensures that partners derive maximum value from their investment in the ConnectWise platform utilize
all their licenses identify new opportunities and collaborate with other ConnectWise stakeholders to
ensure adoption and a successful renewal
Builds and nurtures relationships across accounts to solidify our partnership and commitment to the
partner while penetrating the account deeper
Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of
the partners business
Monitors partner usage data health indicators maturity scores renewal dates and growth opportunities
and translate into strategies for success
Develops an understanding of typical business challenges faced by partners and common objectives to
appropriately map ConnectWise platform features and associated business benefits to address their
needs
Identifies risks to the partner achieving their stated business goals
Acts as an escalation point to drive resolution in a timely proactive manner
Travels to partner locations and IT Nations events such as Share Evolve Explore and Connect
Helps create scalable playbooks and process around partner interactions and profiles that can be used
across the entire PSM team
Knowledge Skills and/or Abilities Required:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to manage large projects and processes independently with limited supervision
Recognized expert in applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirements
Strong customer focus skills
Knowledge of SQL and API architectures security protocols and integration security
In depth knowledge of Remote Monitoring and Management (RMM) and Professional Services
Automation (PSA) products
Educational/Vocational/Previous Experience Recommendations:
- Bachelors degree in related field or equivalent work experience
8 years of relevant experience
Preferred: MBA
Preferred: 5 years in a Software as a Service (SaaS) industry experience
Working Conditions:
- Remote or hybrid depending on location
1020 travel may be required
ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race ethnicity color religion age sex (including pregnancy) sexual orientation gender gender identity or expression ancestry national origin citizenship status physical or mental disability genetic information military/veteran status marital status familial or parental status or any other characteristic or status protected by applicable federal state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or.
Required Experience:
Manager
Employment Type
Full Time
