Technical Implementation Consultant
Technical Implementation Consultant
Posted on :
28-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-04-2025
Job Description
At IMO Health our Client Services Team is comprised of Implementation Specialists firstline Customer SupportClient Success and Technical Support all dedicated to driving value and high levels of customer satisfaction with IMO Healths terminology solutions.
Reporting to the Senior Director of Client Services Technical Support the Technical Implementation Consultant plays a critical role in onboarding and supporting IMO Healths customers and partners. This individual leads technical implementation effortsfrom contract signature to goliveintegrating our products via APIs SFTPs and flat files into a variety of Healthcare IT systems.
In this role youll work closely with external partners and internal teamsincluding Product and Engineeringto ensure seamless integration resolve technical issues and support ongoing adoption. Youll have direct impact across a range of health tech partners including EMR vendors HIEs payers analytics platforms and NLP/AI companies.
This team sits at the intersection of implementation and technical support driving highvalue outcomes and enduser satisfaction through thoughtful technicallysound solutions.
IMPACT YOULL MAKE:
- Ensure seamless integration of IMO Health terminology solutions into Health IT applications directly impacting client success.
- Resolve complex customer challenges and contribute to product enhancements for future growth.
- Act as the voice of the customer providing highquality support and influencing the development of nextgeneration healthcare solutions.
- Make a meaningful impact on healthcare delivery worldwide through collaborative problemsolving and continuous product improvements.
WHAT YOULL LEARN:
- Gain handson experience supporting and integrating advanced clinical terminology solutions into Health IT systems.
- Deepen your understanding of AIdriven solutions and how they enhance decisionmaking processes in healthcare.
- Collaborate with crossfunctional teams to troubleshoot complex technical issues and address clientspecific needs.
- Influence product development and understand the lifecycle of health technology solutions.
- Broaden your skills in client relationship management effectively communicating technical concepts and creating essential product documentation.
WHAT YOULL DO:
- Lead and own the technical implementation of IMO solutions for EHR and nonEHR partnersincluding HIEs payers data aggregators analytics platforms and NLP/AI organizations.
- Serve as the primary technical point of contact from contract signature to golive managing partner engagement across both operational and executive stakeholders.
- Understand partner goals technical requirements and workflows to recommend and implement tailored IMO solutions.
- Deliver hightouch consultative project management ensuring smooth integration of IMO APIs content and software into diverse partner environments.
- Guide partners on best practices for implementing IMOs terminology and softwarefrom standard EHR search workflows to complex use cases involving interoperability and data normalization.
- Manage internal crossfunctional collaboration to support implementation including clear communication of technical dependencies and progress.
- Provide tiertwo technical support for partner accounts performing root cause analysis troubleshooting and resolution of implementationrelated issues.
- Act as the voice of the customer within IMO escalating product feedback identifying bugs and surfacing feature requests that align with partner needs.
- Support customer transitions such as product upgrades service migrations or changes in technical configurations.
- Maintain and own partner relationships postimplementation ensuring longterm technical alignment and satisfaction.
- Create and maintain highquality clientfacing documentation including user guides FAQs issue logs and communication templates.
- Train and mentor teammates on technical services processes tools and best practices.
- Manage partner access to IMO products and content via licensing and provisioning tools.
- Independently manage moderately complex accounts providing trusted guidance and technical expertise.
- Conduct indepth analysis to support issue resolution product improvements and process efficiency using risk assessments data analytics and performance metrics.
WHAT YOULL NEED:
- Associate or Bachelors Degree or Technical Diploma(s)/Certification(s) in Computer Science Systems Analysis Engineering Health Services or related field or equivalent work experience
- Superior customer service skills and willingness to go the extra mile
- Strong analytical and problemsolving abilities
- Excellent written and oral communication skills with the ability to document and explain complex technical concepts to nontechnical audiences
- Strong team player and ability to collaborate with both internal and external organizational personas
- Handson experience with troubleshooting technical issues especially in customerfacing environments
- Ability to document and explain complex technical concepts in laymans terms
PREFERRED QUALIFICATIONS:
- Bachelors degree in related fields with 2 years of experience.
- Experienceor familiarity with EHR systems such as Epic MEDITECH Cerner etc.
- Experience with implementing and articulating how to implement APIs and Web Services.
- 2 years of project management and/or implementation experience.
- 2 years of relevant Tier 1 or Tier 2 clientfacing support experience Healthcare or Healthcare IT fields.
- Beginner ability and experience with programming code languages such as SQL C# PythonJavaScript JSON/XML CS/HTML etc.
$81000 $110000 a year
Compensation at IMO Health is determined by job level role requirements and each candidates experience skills and location. The listed base pay represents the target for new hires with individual compensation varying accordingly. These figures exclude potential bonuses equity or sales incentives which may also be part of the total compensation package. Our recruiter will provide additional details during the hiring process.
IMO Health also offers a comprehensive benefits package. To learn more please visitIMO Healths Careers Page.
Required Experience:
Contract
Employment Type
Full-Time
Key Skills
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