Sr Change and Release Manager

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

At Adobe we empower our teams to build worldclass digital experiences. Join our innovative Adobe Service Management (ASM) team where you will play a crucial role in crafting the future of ITSM frameworks across Adobe. As a Senior Change and Release Manager you will contribute to a collaborative and ambitious environment driving excellence in service delivery.

About the Role

We are in search of a hardworking Senior Change and Release Manager to join our Change and Release Management ASM (CaRMA) team. In this role you will be accountable for the seamless design and implementation of industryleading processes within a complex production environment. You will drive our efforts to build strategic scalable processes that align with Adobes objectives. Your key focus will be to ensure our framework enables engineering teams to deploy services safely and resiliently.

About You

You are a problem solver with a proven track record in Change and Release Management. You possess a deep understanding of various SDLC methodologies and have successfully implemented deployment strategies at scale. You are an encouraging leader with experience governing a change/release practice in both onprem and multicloud environments. Your decisionmaking is datadriven and you excel at communicating complex concepts to all levels of an organization. Your technical competence and ability to engage in detailed technical discussions make you an ideal fit for this role.

What youll Do

• Deliver an effective Change and Release Management strategy aligned with Adobes objectives
• Drive the adoption of Adobewide frameworks through positive relationships and influence
• Ensure framework evolution addresses product and development lifecycles
• Collaborate crossfunctionally with product/program management and development teams to align and socialize roadmaps
• Represent CaRMA in meetings with executives and partners to ensure regular communication and updates
• Monitor and report on the overall health of Change and Release Management at Adobe resolving crossfunctional issues as needed

What you need to succeed

• Extensive experience with ITSM frameworks specifically in Change and Release Management and familiarity with Incident and Problem Management
• Indepth knowledge of ServiceNow including its functionalities and operations
• Proven success in implementing Change and Release Management practices at scale
• Ability to prioritize the needs of various collaborators and influence decisions without formal authority
• Excellent interpersonal skills both written and verbal to connect with technical and nontechnical partners
• Demonstrated technical competence with experience working closely with developers and designers
• Track record of defining and implementing strategies that bring value
• Thrive in a fastpaced constantly evolving environment
• Passion for setting standards and driving methodologies

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and shortterm incentives are in the form of sales commission plans. Nonsales roles starting salaries are expressed as base salary and shortterm incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for longterm incentives in the form of a new hire equity award.

StateSpecific Notices:

California:

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Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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