Support Engineer Remote LATAM
Support Engineer Remote LATAM
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Job Description
Prometeo Talent is ranked as the #1 Recruitment Agency in America and Europe. We excel in connecting companies with exceptional technology and engineering professionals.
We are collaborating with a company that offers data protection disaster recovery and IT infrastructure solutions helping businesses secure and optimize their critical systems.
Were Looking For:
A passionate customerfocused and Bilingual Support Engineer who thrives on solving complex technical challenges. Youll engage directly with customers diagnose issues and ensure seamless data protection operations. If you love continuous learning and delivering exceptional service this role is for you.
Location:
Fully remotework from anywhere!
Fluent English (B2C1 minimum) is a hard requirement for clientfacing communication
Key Responsibilities:
- Triage & Troubleshooting: Receive manage and resolve alerts calls and tickets.
- Customer Collaboration: Lead screensharing sessions diagnose issues and provide clear action plans.
- 24/7 Support: Respond to critical issues as part of an oncall rotation.
- Automation: Streamline repetitive tasks (e.g. backup health checks job monitoring).
- System Monitoring: Proactively identify and resolve backup/recovery environment issues.
- Root Cause Analysis: Investigate outages and implement preventive measures.
- Security & Compliance: Configure leastprivilege access audit systems and enforce policies.
- Documentation: Maintain an internal wiki with technical guides and procedures.
- Client Communication: Build trust by understanding needs and delivering solutions.
Technical Skills
Tier 1 (not all but multiple are required)::
- Windows/Linux administration
- VMware vSphere
- IP networking fundamentals
- System/Backup Administration
- Data Protection tools (e.g. Cohesity Rubrik Veeam Commvault)
Tier 2 (NicetoHave):
- Cloud platforms (AWS/Azure/GCP/OCI)
- Infrastructure as Code (Terraform Ansible Packer)
- Kubernetes M365/Entra ID
Professional Skills:
- Problemsolving: Resourceful and analytical under pressure.
- Communication: Explain technical issues clearly to nontechnical audiences.
- Collaboration: Teamoriented with a friendly adaptable approach.
Employment Type
Full Time
