Superviseure service
Superviseure service
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Votre rle :
Sous la responsabilit du Directeur Service le superviseur organise contrle et value les activits oprationnelles les procdures et les ressources humaines et matrielles de lquipe de service de TOMRA Canada. Le titulaire gre linventaire des pices et des fournitures dans les vhicules de service ainsi que lapplication des contrats de service pour les quipements en respectant la politique et les normes de qualit de service de TOMRA. Il veille former les nouveaux techniciens dinstallation et de service. Il est responsable de tenir la force de vente et les quipes de fabrication et technique informes des problmes et des plaintes des clients.
Vos dfis :
- Organiser les activits de service (prventive et corrective) des quipements.
- Construire une quipe performante et capable de rpondre aux exigences attendues de performance.
- Planifier et rpartir les tches de travail des techniciens du service en organisant les horaires en fonction des attentes et demandes des clients et cela en collaboration des chefs dquipe et des rpartiteurs.
- Grer les fournisseurs et les soustraitants pour le service.
- Amliorer lefficacit du service en assurant que son quipe ait toutes les ressources ncessaires excuter leurs tches quotidiennes.
- Matriser les technologies du portefeuille canadien et des processus dinstallation avec une comprhension des ralits industrielles et des besoins spcifiques des marchs et de la clientle.
Your role :
Reporting to the Service Manager the Supervisor organizes controls and evaluates the operational activities procedures and human and material resources of TOMRA Canadas service team. The incumbent manages the inventory of parts and supplies in service vehicles as well as the application of service contracts for equipment in compliance with TOMRAs policy and service quality standards. He trains new installation and service technicians. He/she is responsible for keeping the sales force and the manufacturing and technical teams informed of customer problems and complaints.
Your challenges :
- Organize equipment service activities (preventive and corrective).
- Build a highperformance team capable of meeting expected performance requirements.
- Plan and assign work tasks to service technicians organizing schedules in line with customer expectations and requests in collaboration with team leaders and dispatchers.
- Manage suppliers and subcontractors for the department.
- Improve service efficiency by ensuring that his team has all the resources needed to carry out their daily tasks.
- Master Canadian portfolio technologies and installation processes with an understanding of industrial realities and specific market and customer needs.
Qualifications :
Qualifications :
- Diplme dtudes collgiales (DEC) en lectromcanique en instrumentation et contrle ou lquivalent.
- Un minimum de 5 ans dexprience comme superviseur de techniciens de service.
- Connaissance du commerce de dtail (un atout).
- Expertise technique en mcanique lectricit et PLC.
- Connaissance de MS office.
- Sens du service la clientle et aptitude entretenir de bonnes relations professionnelles.
- Aptitudes pour la gestion et lencadrement dun service sur la route.
- Connaissance de langlais (parl et crit)
Qualifications :
- College diploma (DEC) in electromechanics instrumentation and control or equivalent;
- A minimum of 5 years experience as a service technician supervisor;
- Knowledge of retail (an asset);
- Technical expertise in mechanics electricity and PLC;
- Knowledge of MS office;
- Customer service and interpersonal skills;
- Ability to manage and supervise a field service;
- Knowledge of English (spoken and written).
Informations complmentaires :
Avantages :
- Salaire selon lexprience partir de 80 000$/anne & programme de bonus annuel;
- Horaire flexible et tltravail (montant forfaitaire pour lachat dquipements pour votre bureau la maison);
- Gamme complte davantages sociaux (vacances ds lembauche assurances collectives fonds de pension programme de tlmdecine et bien plus);
- Programme de formation & gestion des talents pour dvelopper vos comptences;
- Culture dentreprise oriente vers lhumain & la camaraderie;
- quipe dynamique ouverte aux nouvelles ides;
- Opportunit de participer une mission environnementale oriente vers lavenir!
Benefits :
- Salary based on experience starting at $80000/year & annual bonus program;
- Flexible work schedule and telecommuting (lump sum for the purchase of equipment for your home office);
- Full range of benefits (vacation upon hiring group insurance pension fund telemedicine program and much more);
- Training program & talent management to develop your skills;
- Company culture oriented towards people & camaraderie;
- Dynamic team open to new ideas;
- Opportunity to participate in a futureoriented environmental mission!
Type demploi : Temps plein Permanent
Type of employment : Full time Permanent
*Toute combinaison dexprience et de diplme sera considre.
* Lusage de la forme masculine na que pour seul but dallger laffichage de lavis. TOMRA Canada applique un programme daccs lgalit et invite les femmes les membres des minorits visibles et ethniques les autochtones et les personnes handicapes prsenter leur candidature. Nous communiquons uniquement avec les personnes retenues la suite de lanalyse des dossiers.
*Any combination of experience and degree will be considered.
* The use of the masculine form is for the sole purpose of lightening the posting of the notice. TOMRA Canada is an equal opportunity employer and welcomes applications from women visible and ethnic minorities aboriginal peoples and persons with disabilities. Only those candidates selected for further consideration will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
