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1 Vacancy
SUMMARY DESCRIPTION:
Ensure timely and accurate movement of freight and information while providing an exceptional customer service within the Ocean Import Department.
KEY RESPONSIBILITIES:
EXPEDITORS CORE COMPETENCIES
Exceptional Customer Service
Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers.
This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).
Job
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.
Collaboration
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication
Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to coworkers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.
Culture
Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Personal Growth and Development
Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.
Responsibilities:
Quotes
Analysis of Rates
Rate & Surcharge Maintenance
General Support
Qualifications :
KNOWLEDGE SKILLS AND BEHAVIOURS:
Knowledge:
Skills:
Behaviours:
TRAINING AND QUALIFICATIONS:
Training Requirements:
Education and Experience:
Informacin adicional :
Expeditors ofrece excelentes beneficios
Expeditors offers excellent benefits
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Full-time