Technical Account Specialist TAS
Technical Account Specialist TAS
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Salary Not Disclosed
1 Vacancy
Job Description
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for waterintensive industries including consumer industrial institutional food and beverage and pool and spa water markets. Owned by Platinum Equity the companys product portfolio includes a broad array of water treatment chemistries process aids functional additives and cleaners and disinfectants as well as stateoftheart monitoring and control systems. These technologies are used by customers to improve operational efficiencies enhance product quality protect plant assets minimize environmental impact and create cleaner and safer environments.
Headquartered in Wilmington Delaware the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company recognized fouryears in a row. For more information about Solenis please visit .
POSITION SUMMARY:
The Technical Account Specialist (TAS) manages Diverseys businesses within their assigned territory. The TAS will survey install maintain and/or repair chemical dispensing platforms and leased dish machines at customer sites. This individual will be responsible for delivering the value proposition and meeting contracted service level agreements for primarily laundry kitchen and housekeeping applications. The TAS must build and maintain strong relationships with customers. This position uses emerging electronic technology for communication reporting and auditing. This is a remote position.
RESPONSIBILITIES:
Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
Establish excellent relationships at all customer organization levels (end users/supervisors/managers).
Ensure an environment of total security by full adherence to policies procedures and better working practices raised by the EHS department.
Install equipment following Standard Operating Procedures.
Conduct routine visits. Diagnose and resolve technical problems and/or conditions.
Train customers on safe equipment use Safety Data Sheets cleaning procedures and product information.
Check inventory to ensure customers have the minimum amount of supplies needed onsite purchasing orders and program compliance.
Serve as the voice of the customer recap areas of focus follow up regarding issues and capture customer satisfaction.
Manage adequate inventory levels in company vehicle and storage units.
Execute administrative Duties complete timesheet daily follow up on equipment/parts purchasing orders document consumption of equipment/parts at customer sites for cost allocation purposes and review the weekly customer visit plan with your manager.
Complete paid annual training program and mandatory safety training.
REQUIRED QUALIFICATIONS:
High School diploma or equivalent required.
1 years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
Availability to support business needs (emergency calls) which may happen during the evening/night on weekends and over holidays.
Computer technology experience Email Excel Word
Possess a valid US Drivers License with a good driving record and the ability to drive for extended periods.
Physical Requirements: moving objects up to 40 lbs and executing precise work in limited spaces.
Effective use of power tools in limited spaces.
Plumbing and electrical skills.
Must have a professional attitude and be selfmotivated/directed.
Must have high attention to detail time management communication decisionmaking interpersonal relationships and organizational skills.
Ability to work crossfunctionally to achieve company goals.
PREFERRED QUALIFICATIONS:
Experience with Salesforce (FSL)
WHAT WE OFFER:
Comprehensive benefits package including medical dental vision coverage
401(k)
Paid Time Off
Learning and development opportunities
Robust company culture
#LIDS1
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you.
At Solenis we understand that our greatest asset is our people. That is why we offer competitive compensation comprehensive benefits which include medical dental vision & 401K and numerous opportunities for professional growth and development. So if you are interested in working for a worldclass company and enjoy solving complex challenges whether in the lab or the field consider joining our team.
Solenis is proud to be an Equal Opportunity Affirmative Action Employer including Minorities / Women/ Veterans / qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
Should you require assistance in applying to this opportunity please reach out to Solenis Talent Acquisition at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
