Technical Implementation Senior Manager
Technical Implementation Senior Manager
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$ 95500 - 153000
1 Vacancy
Job Description
Own our Clients Technical Product Onboarding experience end to end! Use your Project Management expertise to manage complex technical treasury product implementations for JP Morgan Chase Clients from around the world.
As a Technical Implementation Senior Manager within the Commercial & Investment Bank you will manage a team that provides project management support for the implementation of cash management products for our clients. You will serve as a point of escalation for the team ensure timely resolution of client implementation issues and be responsible for the overall success of the team by coaching and mentoring.
Job Responsibilities
- Ensure team operates effectively by adhering to implementation methodology and policies
- Manage client and partner expectations and understanding
- Exhibit ownership of onboarding experience and client satisfaction
- Maintain a clientfirst culture among the team through open dialogue encouragement of feedback and attracting and/or retaining superior talent
- Build and maintain strong relationships with key partners in Relationship Management Sales Service Operations and Product Management
- Foster a culture of teamwork with partners and within the Implementation team
- Develop scope and execute on internal initiatives as assigned
- Work with partners in Operations and Product Management to streamline processes
- Utilize management reports and metrics to ensure success in meeting the teams objectives
- Oversee employee team adherence to policy and procedures and manage team capacity and proactively manage expenses
- Maintain diligent awareness of business risk and ownership of issues when they arise
Required qualifications capabilities and skills
- Comprehensive knowledge of Treasury Services and/or Custom Card
- BA/BS degree or 3 years of relevant experience
- Minimum of 2 years of management experience
- Experience in coaching or mentoring employees and proven ability to successfully manage conflict
- Experience in risk awareness and skills to develop and ensure quality program set ups
- Excellent verbal written interpersonal and organizational skills
- Excellent verbal and written communications skills
- Strong presentation and negotiating skills
- Strategic thinker with the ability to manage conflict
- Demonstrated team building skills and ability to work in a team environment
- Experienced in managing conflict and adapting to change
Preferred qualifications capabilities and skills
- Prior management or senior project management experience
- MBA
- Knowledge of the Risk and Control SelfAssessment framework and testing
- Ability to provide quantifiable management reporting
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required 20 to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
Required Experience:
Senior Manager
Employment Type
Full-Time
