Manager, Technical Account Manager
Manager, Technical Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What are we looking for
- Experience with SaaS based security solutions is preferred
- Multi OS support experience: Windows Mac & Linux
- Training delivery experience - Required
- Experience with SIEMs Cloud Infrastructure (AWSGCP) and Active Directory a huge benefit
- Previous project management experience
- Salesforce reporting acuity
- East Coast availability
- Directly manage a team of 6 Technical Account Managers
- Weekly 1x1 with each team member
- Productive collaboration with Customer Success Engineering Product Management and other related departments
- Team members are proactive and accountable: lead weekly or monthly meetings promote workshops (Virtual/on-site) communicate issues relevant to customers environment educate on new releases identify needs and act to address
- Monitor Team bandwidth and forecast required head count
- Proactively track and drive TAM SKU renewal
- Efficient resource management to deliver all assignments
- Coach TAMs with best practices to improve efficiency and professionalism
- Identify and address knowledge & skills gaps
- Monitor quality KPIs to address concerns quickly and effectively
- Mentor engineers with managerial potential
- Be integral in interviewing and onboarding new hire candidates
- Be engaged with the customers assigned to your direct reports
- Periodically join customer sync calls
- Act as a point of escalation
- Deliver Performance Improvement Plan to low performers
- Ownership on assigned special projects
- Leadership and authority
- Mentoring and coaching
- Effective delegation
- Empathy
- Driving execution
- Calm and representative
- Flexible and open mindset
- Team KPIs
- Operational Management
- Team Development
Why us
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical Vision Dental 401(k) Commuter Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
Required Experience:
Manager
Employment Type
Full Time
