Customer Service Specialist
Customer Service Specialist
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Job Description
Come join us at Darling Ingredients we repurpose & reuse rather than discarding what others might consider as waste. We capture valuable ingredients and nutrients to help maximize what nature has to offer providing components for a wide range of products including pet food fertilizer and biofuel.
Please check out our story to find out more about all we do at Darling Ingredients!
Job Summary
The Customer Service Specialist is responsible for coordination and communication of all service requirements contracted by the customer between our DAR PRO service plants in an effort to provide first class personalized Customer Service for our Restaurant Services customers.
Essential Duties/Responsibilities
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
- Provide service support to the Restaurant Services customers:
- Answer customer calls on the centralized 855DARPRO1 line.
- Conduct all communications regarding services for the customers stores or restaurants.
- Research and resolve all service requests.
- Provide necessary troubleshooting advice.
- Coordinate service and support needs with the DAR PRO facilities.
- Track monitor and communicate service expectations to ensure timely services are being performed as contracted.
- Track equipment installations.
- Maintain inhouse database relating to all client information:
- Keep multiple and comprehensive spreadsheets updated.
- Enter necessary client information into Host systems and Call logs.
- Participate with Inside Sales Team efforts.
- Participate in After Hours Client Support (Additional Pay).
- Handle special projects as they are assigned.
- Provide departmental assistance as directed.
- All other duties as assigned by management.
Minimum Qualifications
- Must be at least 18 years of age.
- High school diploma or GED required.
- 2 or more years of Customer Service experience with a serviceoriented company.
- 1 weekend day shift and 4 weekday shift rotation required.
Preferred Qualifications
- Associates or Bachelors degree preferred.
- Excellent verbal and written communication skills required to quickly resolve issues.
- Proficient computer skills must include but not limited to Microsoft Access and Excel
- Selfmotivated dependable individual with excellent written and verbal communication skills.
- Problem solving ability required to deliver solutions to the customer.
- Balance and complete multiple tasks independently.
- Bilingual (English/Spanish) strongly preferred.
Physical Demands
- Frequently required to sit reach with hands and arms.
- Occasionally walk stand balance stoop bend and kneel.
- Occasionally must push pull move or lift to 10 lbs.
- Regularly required to reach with hands and arms.
Work Environment
Job functions will be carried out in an office environment occasionally customer location or other location.
Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race age color religion sex national origin sexual orientation gender identity disability or protected veteran status. EEO is the Law: If you would like more information please click on the link or paste into your browser:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
