MercyOne Medical Plaza - Valet Team - Full Time

Join Onsight Healthcares Hospitality Valet Team at MercyOne Medical Plaza in Des Moines!

FullTime Position w/Benefits $14/hour plus tips! Monday Friday Weekends Off!

Are you a peopleoriented individual with a passion for providing exceptional service Onsight Healthcare is seeking enthusiastic and compassionate professionals to join our team!Step into an exciting career where youll make a difference in the lives of patients visitors and staff every day.

Why Choose Onsight Healthcare

Meaningful Impact Be part of a supportive team that brings comfort and assistance when most needed.

Professional Growth Develop valuable customer service skills in a dynamic healthcare environment.

Positive Work Environment Join a company that values teamwork inclusivity respect and employee wellbeing.

Location

• MercyOne Medical Plaza in Des Moines Iowa

Shift Details

Valet Team Operating Hours

• Shift Details

• Monday Friday
• 8:00 AM 4:00 PM
• Days and shifts may vary

• FullTime employees will work Monday throughFridayweekly.
• Days and Shifts might vary based on business needs and availability.

Minimum Qualifications

• Over the age of 18 years old
• Eligible to work for any U.S. Employer
• High school Diploma or GED
• Must have at least 1 year of strong inperson customer service experience
• Must be comfortable working in an outdoorenvironment for theentire shift
• Possess anactive instatedrivers license (No Restricted Permits or Probationary Licenses.
• Maintained a clean driving record for the past 5years as an active driver

Key Responsibilities

• Provide exceptional valet and customer service for patients and guests primarily entailing the parking and retrieval of vehicles with urgency and operational efficiency while ensuring the safety and security of people and vehicles
• This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements including severe heat cold weather rain sleet snow and other inclement weather
• Physical involvement will include walking standing pushing and pulling of various luggage/belongings in and out of a patients vehicle all while delivering outstanding customer service
• Daily use of apps/technology to maintainoperational efficiency and logistics
• Actively maintain a clean and professional work environment and deliver firstclass customer service

About You

You have excellent interpersonal skills and a customerfocused mindset. You know how to deescalate difficult situations and keep a calm and composed attitude in a fastpaced environment.

You are awellspoken professional and able to uphold an exceptional level of integrity and customer service.

You are over the age of 18 possess a valid state drivers license with a clean driving record and havethe physical stamina to stand walk and lift moderate weights while working in an outdoor environment.

About The Job

Our Hospitality and Valet Team plays a crucial role in shaping the first and last impressions of patients and guests during their hospital visits allowing them to make a significant impact every day. This team understands that people come first embodying exceptional customer service in their interactions with patients guests and hospital staff. They warmly welcome individuals and go above and beyond by providing assistance with various services such as loading and unloading vehicles helping those with mobility challenges and offering wheelchair and escort services when needed. These actions are just a small part of what our team does to enhance the patient experience.

Location

• MercyOne Medical Plaza in Des Moines IA

Shift Details

Valet Team Operating Hours

• Shift Details

• Monday Friday
• 8:00 AM 4:00 PM
• Days and shifts may vary

• FullTime employees will work Monday throughFridayweekly.
• Days and Shifts might vary based on business needs and availability.

Job Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an allinclusive list. Other duties/responsibilities may be assigned and as an Onsight employee you will be held to the highest professional standards.

• Greet patients visitors and staff with a consistently warm & friendly demeanor showingcompassion andempathy to everyone you interact with.
• Provide exceptional valet and customer service for patients and guests primarily entailing the parking and retrieval of vehicles with urgency and operational efficiency while ensuring the safety and security of people and vehicles
• Support and work in a team environment to meet all metrics that strengthenthe client relationship with Onsight Healthcare.
• Daily use of apps/technology to maintainoperational efficiency and logistics
• Assist individuals with mobility challenges offering wheelchair and escort services as needed.
• Meticulously maintain records including photos of vehicle condition and other records as needed.
• Efficiently manage parking logistics adhering to all site requirements and abiding by all traffic laws.
• Provide accurate directions and helpful information about the hospital facilities.
• Effectively build relationships with hospital staff patients guests and team
• Actively maintain a clean and professional work environment
• This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements including severe heat cold weather rain sleet snow and other inclement weather
• Physical involvement will include walking standing pushing and pulling of various luggage/belongings in and out of a patients vehicle all while delivering outstanding customer service
• Other duties as assigned.

Job Qualifications

• Over the age of 18 years old
• Eligible to work for any U.S. Employer
• High school Diploma or GED
• Must have at least 1 year of strong inperson customer service experience
• Must be comfortable working in an outdoorenvironment for your entire shift
• Possess a valid active instate regular drivers license (No Permits or Probationary License)
• Maintained a clean driving record for the past 5years as an active driver
• Work with professionalism integrity and compassion supporting your team and together represent Onsight Healthcare throughout the facility
• Workwell independently and as part of a team
• Adequately operate apps/technology on a tablet and continuously learnnew software that may be applied todaily tasks
• Move with urgency and speedto prioritize multiple tasks in a fastpaced environment paying attention to surroundings and details
• Work in a standing position for hours at a time in an outdoor environment
• Safely and physically able to lift upto50 lbs
• Speak read and write Standard English (Bilingual not required but a plus!
• Effectivelybuild relationships with yourteam and others in a professional manner
• Strong ability to perform at a high level of customer service in a physically demanding work environment
• Ability to walk stand push and pull items while showing empathy and professionalism in the workplace

Compensation

• Base pay of $14/hour plus tips
• DailyPay App available (fees may apply)
• Annual MeritBased Pay Raises
• Advancement Opportunities

Benefits

• Uniforms provided
• Accrued Paid Time Off (PTO)
• Medical Dental and Vision Insurance available
• Short and Longterm Disability Insurance available
• Life and Accidental Insurance available

About Us

Onsight Healthcare provides our healthcare partners with comprehensive valet healthcare and customer service solutions that focus on patient care. Our business is not just delivering creative multiservice solutions but building dynamic teams that function as an extension of our clients healthcare facility.

Onsight Healthcare is proud to be an Equal Employment Opportunity employer. We want applicants of diverse backgrounds and hire without regard to race color gender religion national origin ancestry disability age sexual orientation or any other characteristic protected by law.