Associate Application Support Engineer - Universal Horror Unleashed
Associate Application Support Engineer - Universal Horror Unleashed
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Job Description
Universal Horror Unleashed is a terrifyingly unique experience that will bring haunts to Las Vegas yearround. Located at Area 15 is the heart of horror we would love to have you haunting alongside us! With the nature of this experience comes a unique working environment. You will find yourself working in dark environments around special effects including strobe lights fog artificial smells and more. The working hours will be unique typically spanning over late evenings/nights and weekends (holidays included). This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave and a variety of other discounts and perks.
JOB SUMMARY
Responsible for providing onsite support for all technologies utilized within a New Ventures specific site location. In this role the Associate Application Support Engineer will be involved in troubleshooting testing repairing and servicing our network hardware and software at Universal Horror Unleashed. Responsible for daytoday operations site operating application support and maintenance for all technology needs including any special event support. Accountable for addressing network hardware and software support needs to include Food/Beverage/Retail POS and Ticketing and will ensure incidents are addressed within Service Level Agreements. Supports basic network troubleshooting including testing ports repairing cables and wall jacks and configuring network ports for our end point technology. Partners with Global Digital & Technology teams for enterprise solutions and escalated support needs.
JOB RESPONSIBILITIES
- Supports infrastructure requests and analysis of issues including network LAN and WiFi. Troubleshoots and triages data connections installation repair and termination of data jack and cabling performing wireless surveys and port identification and IP Phone installation. Escalates and updates incidents as per documented Service Level Agreements to support the daily operation.
- Supports onsite software applications and platforms to include Food/Beverage/Retail POS and Ticketing as well as associated hardware and handheld devices. Performs the installation configuration repair and troubleshooting of POS handheld devices workforce management/time management systems payment devices access control systems and ticketing hardware.
- Performs basic PC and Mac Hardware support. Repairs and provides maintenance including troubleshooting configuration incident analysis and resolution of PC MAC Printers and other computer peripherals. Troubleshoots and triages onsite production incidents. Utilizes problem management and requestforservice systems to receive work assignments and to input resolution of work assignments.
- Partners with Digital & Technology teams for deployment cycle requests and enterprise platforms. Escalates new software/platform issues to New Ventures D&T teams to ensure software enhancements and mitigations for future locations.
- Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITY
- Individual Contributor
ADDITIONAL INFORMATION
- Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
- Job requires 24x7 support either oncall and/or onsite. Regular oncall rotation duty is expected.
QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities (KSAs) required.
- Basic knowledge of computer networks wireless networks Internet services etc. and computer hardware PCs MACs POS workstations handheld devices etc.
- Experience with network LAN and WiFi infrastructure.
- Strong communication skills and customer service mindset.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
EDUCATION
- Technical school is preferred.
EXPERIENCE
- 2 years of experience in Network Support Technical Operations Field Services or PC related support is required; or equivalent combination of education and experience.
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences viaemail the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Destinations & Experiences HR/Recruitment will be deemed the sole property of Universal Destinations & Experiences. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.
Universal Horror Unleashed. Here you can.
Required Experience:
IC
Employment Type
Full-Time
