Business Solution Architect OSSBSS WFM
Business Solution Architect OSSBSS WFM
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Job Description
Our culture lifts you upthere is no ego in the way. Our common purpose We all want to win for our customers. We aim to always be evolving dynamic and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
RegularJob Description :
The individual will support an enterprise architecture vision by participating in architecture strategy guidelines patterns frameworks and practices.
The business solution architect will specifically focus on Cogeco BSS systems (Customer Relationship Management Product/Catalogue Information Management Sales Order Management Customer Support Management and Technical Support Management).
The solution architect will be working on agile methodology dedicated to and engaged on one or two squads and will collaborate with other teams on elements of integration of the environment with other upstream and downstream systems.
As part of the Enterprise Architecture team the incumbent will be responsible for providing business solution architecture as well as technical direction/guidance.
DUTIES & RESPONSIBILITIES :
Document and maintain solutionlevel views of how current business capabilities and business functionality are supported by people process and technology
Advise and guide business and stakeholders on technology capabilities mapping to business requirements in alignment with End to End Enterprise Architecture Strategy
Establish strategic technical targets for business capabilities and business functionality
Participate in the creation of technical roadmaps for the strategic technical target
Work with business stakeholders and analysts to understand and influence key business requirements that drive solutions
Contributed to product evaluation integration spec reviews and solution selection
Collaborate with business systems analysts security architects technical architects network architects and data architects to create project solutions that respect Enterprise Wide Strategic Technical Vision
Perform project reviews ensuring compliance with architecture standards roadmaps patterns and guidelines and approve architecture solutions
Continuously conduct research to be up to speed with the industry trends and vendor developments. Leverage recent technology achievements to enable new business opportunities
As part of their work the incumbent must take all necessary measures to ensure his/her own health and safety and that of his/her coworkers and the public in general. He/ she must use all available personal protective equipment at all times and comply with all Health & Safety instructions guidelines policies and procedures issued by the Company.
To support Cogecos ultimate goal of providing excellent service to current and potential customers incumbent must be constantly attentive and responsive to both external and internal customers needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customers needs.
MINIMUM QUALIFICATIONS
ACADEMIC EDUCATION
Bachelors Degree or combination of relevant education and experience.
PROFESSIONAL EXPERIENCE
10 years experience in IT Architecture Solution Architecture Business Architecture or similar experience required
5 years experience in Telecommunications ideally both wireline and wireless
Extensive experience with API development and integration across Business Systems CRM OSS BSS Finance Product Catalogue and 3rd party integrations (payment provisioning fulfillment inventory etc)
Ideally IT Billing and Finance Operations experience
Requires extensive Front End Billing and CRM experience
Experience with ServiceNow capabilities
eCommerce experience specifically with regards to Catalogue Management BuyFlow SelfServe and supporting technologies
Omnichannel capabilities Web and Call Centre applications & architecture patterns
SKILLS
Ability to drive solutions which align with the endtoend Enterprise Strategic Architecture
Ability to drive a strategic and technological planning process
Ability to interpret business needs into reliable agile and viable solutions
Ability to understand financial assessments as they apply to architecture solutions
Ability to formulate and/or understand change requests against vendor solutions challenge vendor estimates for those change requests and propose alternative solutions in the best interest of Cogeco
Possess a thorough knowledge of architecture concepts e.g. serviceoriented architectures and current leading practices specifically in the telecommunications industry
Cloud architecture experience
TMForum exposure TOGAF certification an asset
LOCATION:
This remote position is open to individuals residing within the organizations footprint which includes the following locations:
Ontario and Quebec Canada
U.S. States: Connecticut Delaware Florida Maine Maryland Massachusetts New Hampshire Ohio Pennsylvania South Carolina Virginia and West Virginia.
#LIREMOTE
Location :
Quincy MACompany :
Cogeco Connexion IncAt Cogeco we know that different backgrounds perspectives and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine innovate and grow as a company. So we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work were doing our part to build a more equitable workplace and world. From professional development to personal safety Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and wellbeing of our colleagues one of our highest priorities for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process please contact us confidentially at
Employment Type
Full-Time
