Call Center Representative
Call Center Representative
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Job Description
Call Center Representative Description:
Citizens Bank Minnesota Main Office is looking for a high performing individual who loves being on the cutting edge of technology to join our Citizens Connection team. Duties include offering superior and consistent customer service to our clients via telephone and electronic communications as well as processing and monitoring in areas of online banking debit cards fraud and more. We are looking for an upbeat positive candidate who excels in a team environment and is able to adapt effortlessly to change in the everevolving world of technology. If you are selfmotivated and would enjoy working in a fastpaced environment this is the job for you.
Call Center Representative Job Responsibilities:
- Provide first call resolution for incoming calls or direct to appropriate personnel.
- Provide superior and consistent customer service to customers via the telephone and electronic communication.
- Responsible for debit card processing and fraud monitoring.
- Responsible for online banking support.
- Responsible for assistance with client account maintenance.
- Enroll and review mobile deposits.
- Provide customer support for various mobile banking apps.
- Electronic document filing and maintenance.
Call Center Representative Benefits:
- 2025 Employee Benefit Summary Benefits package including health dental vision and life insurance
- Short and LongTerm Disability
- 401k Plan
- Paid Time Off
Citizens is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race color religion sex national origin age pregnancy (including childbirth lactation and related medical conditions) mental or physical disability and veteran status or any other classifications protected by federal state or local law.
Call Center Representative Desired Qualifications:
- High School diploma or equivalent
- Banking Experience
- Customer Service / Call Center Experience
- Effective communication both oral and written
- Ability to excel in a fastpaced team environment
- MultiTasking and attention to detail
- Positivity & patience
- Time management skills
- Proficiency in Word and Excel
Required Experience:
Unclear Seniority
Employment Type
Full Time
