Quality Management Specialist
Quality Management Specialist
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Job Description
Job Details
Description
Quality Management Specialist
Join our team at FSS and enjoy comprehensive benefits including but not limited to:
- Tuition Reimbursement
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- WellBeing Program
- Paid Time Off (PTO)
- Bereavement Leave
- 12 Paid Holidays
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Short & LongTerm Disability Coverage
- Employee Discounts
- 401k Plan with 3 Employer Contribution
The mission of Family Support Services is to be the leader in providing safety stability and quality of life for all children by working with the community to strengthen the family unit.
Job Summary:
Provides oversight of quality management services for the Community Based Care Agency (CBC). Conduct quality case management reviews of the Case Management Organizations to ensure compliance with applicable state and federal regulations and program objectives. Review and evaluate performance regarding fulfillment of contract obligations. Determine quality of care and reports results to oversight groups. Investigate and report on client complaints and incident reports.
Essential Functions:
- Assure compliance regarding current federal state and local laws contracts accreditation standards and policies and procedures
- Promote and advocate for improvements to the child welfare system as related to the primary purpose of the CBC Quality Management Plan i.e. to strengthen practice improve timeliness accessibility quality and effectiveness of services and increase the natural and enduring community supports for children and families
- Contribute as a member of the Quality Management team to perform all functions as necessary through cross training and joint support i.e. quantitative analysis and compliance review processes qualitative analysis of programs and systems and professional development initiatives through curriculum development training and retention activities
- Create reports and recommendations based on analytical findings performance outcomes DCF and CBC reporting requirements etc. provide leadership to the team in implementing recommendations and then evaluating their effectiveness
- Participate in reviews and analyses as a subject area expert serving as a resource to other team members
- Provide up to date information regarding current federal and state rules contract requirements procedures and policies affecting CBC to all participants
- Promote and participate in agencywide continuous quality improvement initiatives
- Assist the Manager of Quality Management Department in analyzing outcome data and prepare reports for submission to the ELT and CMOs as necessary.
- Report to the Manager of Quality Management Department ELT DCF and various groups associated with the CBC as necessary.
- As assigned may perform the duties below:
o Conduct quality case management case reviews which include but not limited to pre and post case consultations as it relates to the Life of Case Reviews Special Project Reviews and CFSR/PIP case reviews.
o Analyze reports and assist in monitoring data integrity and report to the Vice President of Quality Services.
o Assist in determining compliance with contractual requirements and assist in providing training to improve performance.
o Conduct investigations into client complaints and assist in the review research and tracking of incident reports.
o Process incident reports by entering into Mindshare and the DCF systems as required per FSS OP and CFOP; Review the history of incident reports associated with a child receiving services to critically assess trends and identify and address client needs and child safety concerns;
o Coordinate with Manager of Quality Management and Vice President of Quality Services to determine the most appropriate approach to engaging provider agencies in incident or case specific guidance including but not limited to the identification of necessary actions and service provision;
o Assist the Case Management Organizations in quality improvement planning to ensure compliance with applicable state and federal regulations and program objectives.
o Complete Special Reviews and conduct staffings as necessary with Case Management Organizations
oPerform other duties as assigned.
Qualifications
Minimum Qualifications:
Education:
Bachelors degree from an accredited university in the areas of psychology social work or related human service field required.
Experience:
Three years of Florida child welfare experience required. Previous child welfare supervisory/ lead capacity experience is preferred. A Masters degree from an accredited college or university can substitute for one year of experience.
Licensure Certification and/or Registration:This job requires the employee to be currently certified in Child Welfare. Valid drivers license.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to:
- Understand and apply applicable rules regulations policies and procedures to compliance analysis.
- Understand and apply best practice standards to service delivery.
- Work independently and be selfmotivated.
- Recommend improvements
- Train individuals or groups of people.
- Keep scheduled meetings in a timely manner and inform numerous individuals in a required time frame.
- Create various Excel spreadsheets and reports.
- Communicate effectively to case management community partners families and youth.
- Learn and utilize other software programs
- Solve problems and deal with a variety of variables with a minimum of direction.
- Interpret a variety of instructions furnished in written or oral form.
Knowledge of:
- Child protection and preservation programs
- Principles and techniques of effective communication
- Principles of human behavior learning and communication
- Principles methods and techniques of training and instruction.
- Methods of data collection and analysis.
- Florida child welfare system including statutes.
Other Requirements:
- Clear a Level II background screening
- Clear a reference check
- Clear a local background check from the County in which you reside
- Clear a substance abuse screen
- Provide a copy of all degrees prior to your first day of employment
- Clear an EVerify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. FSS is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. If you require a reasonable accommodation in completing an application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to Human Resources at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
